Latest PS4 update out here bricking consoles and corrupting saves. Solutions inside
- Thread starter MeachTheMonster
- Start date
Thankfully didnt have any such issues. Saves in the cloud 
Xbox One X
the kufi smacker
Brick your nephews PS4 brehs 
New PS4 update bricks gamers’ console, Sony wants $150 to fix it
James
Sony recently released the big 2.50 PlayStation 4 update, bringing a slew of new features. However, as with previous updates, it now appears that the 2.50 also brings its own problems.
The most serious of the problems, which has been reported several times on the official forums, is that the console fails to start up after installing the new update. Apparently, there’s no way to boot up the console after the update.
But when one PS4 gamer contacted Sony tech support about his bricked PS4, Sony’s response was quite interesting: the company wants the gamer to ship the console in for repairs, and to pay for it. Which comes out to $150, plus taxes and shipping.
Sony wants the user to pay for repairs because the console is out of warranty, regardless of the fact that Sony’s own firmware update bricked the console.
“Sony wants the user to pay for repairs because the console is out of warranty, regardless of the fact that it was Sony’s own firmware update that bricked the console. “
This isn’t good customer service no matter how you look at it — even if the console is out of warranty, if the company’s own system update bricks it, they should be responsible for fixing it, not the gamer.
Even worse, the customer support representative refused to patch him through to a manager, and claimed that if he called the tech support phone line, he’d have the same answer: pay up.
Here’s the complete chat transcript as posted by the user on the official PlayStation forums:
Ramon: Hello, My name is Ramon how may I assist you today?
You: I have a PS4 that was installing Update 2.5 this morning. It said it would restart but it never did. I gave it time and waited and waited. It never came back on and now it will not come back on at all
Ramon: I see, E. I will be more than happy to assist you today. Could you please provide me with your Sign In and Online ID?
You: (REMOVED)
You: (REMOVED)
You: The update “bricked” my system
Ramon: Ok, E. So, your console is not working at all now, right?
You: no… i can press the PS button on the controller and nothing… i went over and physically tried to turn it on… Nothing
You: it lights the blue light up for just a second and then it goes back out
Ramon: Ok, E. When did you buy the console?
You: like January 2014 ish
You: i’ve not used it much though
Ramon: Ok, E. In this case, you will need to send your console for service. Please provide me with the serial and model number of the console.
You: will i have to pay for service on something that Sony caused?
Ramon: I am sorry but you will need to pay because the console is out of warranty.
You: that’s not right at all… it was working 100% fine yesterday before this update
You: it even fired up this morning before the update
You: when the update said restart… it never did
You: not my fault… it’s the Update that messed up my system
Ramon: I am sorry but in this case that is the only way to fix your console.
You: And I’m telling you I own 3 PS3’s, a PS4, a PS2, 2 PS1’s…. if they make me pay for their mistake… it’ll be the end of PS crap for me
You: how much will they expect me to pay for my system that “THEY” messed up?
Ramon: The service will cost $149.00 plus any applicable taxes, which includes shipping.
You: HAHA… what a joke… this will be good to put out on the forums and web
You: system serial number is __________
Ramon: Ok. Do you want me to proceed with the service registration?
You: or may start with an H or an A… can’t tell it’s too small
You: nope I want… a Manager to give me a call
Ramon: I am sorry but that is not possible, E.
You: sure it is… or i guess i could call into the phone system and get one that way
Ramon: You can do it. However, let me tell you that you will have the same answer.
You: all i can say… i know it’s not your fault… but Sony caused my issue with their update… and will expect me to pay for THEIR mistake
You: way to lose customers
Ramon: I am sorry for the inconvenience. Is there anything else I can assist you with today?
You: nope
Ramon: Thank you for contacting Play Station Chat Support. Have a nice day.
A few users have reported having luck with booting the console in safe mode, but it seems that this rarely works.
http://ps4daily.com/2015/03/ps4-update-bricks-gamers-console-sony-wants-150-to-fix-it/
yikes
James
Sony recently released the big 2.50 PlayStation 4 update, bringing a slew of new features. However, as with previous updates, it now appears that the 2.50 also brings its own problems.
The most serious of the problems, which has been reported several times on the official forums, is that the console fails to start up after installing the new update. Apparently, there’s no way to boot up the console after the update.
But when one PS4 gamer contacted Sony tech support about his bricked PS4, Sony’s response was quite interesting: the company wants the gamer to ship the console in for repairs, and to pay for it. Which comes out to $150, plus taxes and shipping.
Sony wants the user to pay for repairs because the console is out of warranty, regardless of the fact that Sony’s own firmware update bricked the console.
“Sony wants the user to pay for repairs because the console is out of warranty, regardless of the fact that it was Sony’s own firmware update that bricked the console. “
This isn’t good customer service no matter how you look at it — even if the console is out of warranty, if the company’s own system update bricks it, they should be responsible for fixing it, not the gamer.
Even worse, the customer support representative refused to patch him through to a manager, and claimed that if he called the tech support phone line, he’d have the same answer: pay up.
Here’s the complete chat transcript as posted by the user on the official PlayStation forums:
Ramon: Hello, My name is Ramon how may I assist you today?
You: I have a PS4 that was installing Update 2.5 this morning. It said it would restart but it never did. I gave it time and waited and waited. It never came back on and now it will not come back on at all
Ramon: I see, E. I will be more than happy to assist you today. Could you please provide me with your Sign In and Online ID?
You: (REMOVED)
You: (REMOVED)
You: The update “bricked” my system
Ramon: Ok, E. So, your console is not working at all now, right?
You: no… i can press the PS button on the controller and nothing… i went over and physically tried to turn it on… Nothing
You: it lights the blue light up for just a second and then it goes back out
Ramon: Ok, E. When did you buy the console?
You: like January 2014 ish
You: i’ve not used it much though
Ramon: Ok, E. In this case, you will need to send your console for service. Please provide me with the serial and model number of the console.
You: will i have to pay for service on something that Sony caused?
Ramon: I am sorry but you will need to pay because the console is out of warranty.
You: that’s not right at all… it was working 100% fine yesterday before this update
You: it even fired up this morning before the update
You: when the update said restart… it never did
You: not my fault… it’s the Update that messed up my system
Ramon: I am sorry but in this case that is the only way to fix your console.
You: And I’m telling you I own 3 PS3’s, a PS4, a PS2, 2 PS1’s…. if they make me pay for their mistake… it’ll be the end of PS crap for me
You: how much will they expect me to pay for my system that “THEY” messed up?
Ramon: The service will cost $149.00 plus any applicable taxes, which includes shipping.
You: HAHA… what a joke… this will be good to put out on the forums and web
You: system serial number is __________
Ramon: Ok. Do you want me to proceed with the service registration?
You: or may start with an H or an A… can’t tell it’s too small
You: nope I want… a Manager to give me a call
Ramon: I am sorry but that is not possible, E.
You: sure it is… or i guess i could call into the phone system and get one that way
Ramon: You can do it. However, let me tell you that you will have the same answer.
You: all i can say… i know it’s not your fault… but Sony caused my issue with their update… and will expect me to pay for THEIR mistake
You: way to lose customers
Ramon: I am sorry for the inconvenience. Is there anything else I can assist you with today?
You: nope
Ramon: Thank you for contacting Play Station Chat Support. Have a nice day.
A few users have reported having luck with booting the console in safe mode, but it seems that this rarely works.
http://ps4daily.com/2015/03/ps4-update-bricks-gamers-console-sony-wants-150-to-fix-it/
yikes
Prince Akeem
Its not that deep breh....
Don't have issue with my PS4 with the update....but in the future?....
It's crazy how an update can fukk up your system
Having worked in tech support before for different companies. A lot of people don't realize things like killing power during an update, or having a corrupted system for similar reasons can cause an issue like this.
Not saying this guys lying though, and Sony should assume he's not and help him anyway. But I've had people for instance unplug an iPhone during an update and then not understand why it got bricked.
I bought the 3 year protection plan for mine on launch day just in case some fukk shyt happens with Sony though.
Sometimes there is overzealous managers working in these call centers too. Where the guy on the chat may want to help but some kiss ass is demanding he follow policy to the letter.
If the update bricked his system just fix it. I can see them not helping if it's past the year warranty though, most companies have a grace period or will bend if it is their fault though.
When I worked for Akai (MPCs) a guy was like my shyt just stopped working, I have a show to do. It was out of warranty but he argued his way into getting it looked at by us. It was full of salt and sand from bringing it to the beach. So he didn't get covered and had to decide if he wanted to pay for repair. I can't count how many times people lied to me to get their shyt fixed for free.
Not saying this guys lying though, and Sony should assume he's not and help him anyway. But I've had people for instance unplug an iPhone during an update and then not understand why it got bricked.
I bought the 3 year protection plan for mine on launch day just in case some fukk shyt happens with Sony though.
Sometimes there is overzealous managers working in these call centers too. Where the guy on the chat may want to help but some kiss ass is demanding he follow policy to the letter.
If the update bricked his system just fix it. I can see them not helping if it's past the year warranty though, most companies have a grace period or will bend if it is their fault though.
When I worked for Akai (MPCs) a guy was like my shyt just stopped working, I have a show to do. It was out of warranty but he argued his way into getting it looked at by us. It was full of salt and sand from bringing it to the beach. So he didn't get covered and had to decide if he wanted to pay for repair. I can't count how many times people lied to me to get their shyt fixed for free.
I know its like when I had 3 Xpos 360's crap out due to red rings and shyt.
Conscious Pilot
Do Better.
Its been working for me, really loving the rest/resume feature
*crosses fingers*
*crosses fingers*
courtdog
Drinks Blood from a Boot
@Roid Jones I swear to you I did not see this story til now. This was posted 6hrs after I posted last time talking about how they do. Now you see it with your eyes, don't be like the rest of the dudes on this website who blindly ride with a system over fanboy loyalty. Nothing new here, now watch the backlash I would get if the "others" catch wind of what I'm talking aboutNew PS4 update bricks gamers’ console, Sony wants $150 to fix it
James
Sony recently released the big 2.50 PlayStation 4 update, bringing a slew of new features. However, as with previous updates, it now appears that the 2.50 also brings its own problems.
The most serious of the problems, which has been reported several times on the official forums, is that the console fails to start up after installing the new update. Apparently, there’s no way to boot up the console after the update.
But when one PS4 gamer contacted Sony tech support about his bricked PS4, Sony’s response was quite interesting: the company wants the gamer to ship the console in for repairs, and to pay for it. Which comes out to $150, plus taxes and shipping.
Sony wants the user to pay for repairs because the console is out of warranty, regardless of the fact that Sony’s own firmware update bricked the console.
“Sony wants the user to pay for repairs because the console is out of warranty, regardless of the fact that it was Sony’s own firmware update that bricked the console. “
This isn’t good customer service no matter how you look at it — even if the console is out of warranty, if the company’s own system update bricks it, they should be responsible for fixing it, not the gamer.
Even worse, the customer support representative refused to patch him through to a manager, and claimed that if he called the tech support phone line, he’d have the same answer: pay up.
Here’s the complete chat transcript as posted by the user on the official PlayStation forums:
Ramon: Hello, My name is Ramon how may I assist you today?
You: I have a PS4 that was installing Update 2.5 this morning. It said it would restart but it never did. I gave it time and waited and waited. It never came back on and now it will not come back on at all
Ramon: I see, E. I will be more than happy to assist you today. Could you please provide me with your Sign In and Online ID?
You: (REMOVED)
You: (REMOVED)
You: The update “bricked” my system
Ramon: Ok, E. So, your console is not working at all now, right?
You: no… i can press the PS button on the controller and nothing… i went over and physically tried to turn it on… Nothing
You: it lights the blue light up for just a second and then it goes back out
Ramon: Ok, E. When did you buy the console?
You: like January 2014 ish
You: i’ve not used it much though
Ramon: Ok, E. In this case, you will need to send your console for service. Please provide me with the serial and model number of the console.
You: will i have to pay for service on something that Sony caused?
Ramon: I am sorry but you will need to pay because the console is out of warranty.
You: that’s not right at all… it was working 100% fine yesterday before this update
You: it even fired up this morning before the update
You: when the update said restart… it never did
You: not my fault… it’s the Update that messed up my system
Ramon: I am sorry but in this case that is the only way to fix your console.
You: And I’m telling you I own 3 PS3’s, a PS4, a PS2, 2 PS1’s…. if they make me pay for their mistake… it’ll be the end of PS crap for me
You: how much will they expect me to pay for my system that “THEY” messed up?
Ramon: The service will cost $149.00 plus any applicable taxes, which includes shipping.
You: HAHA… what a joke… this will be good to put out on the forums and web
You: system serial number is __________
Ramon: Ok. Do you want me to proceed with the service registration?
You: or may start with an H or an A… can’t tell it’s too small
You: nope I want… a Manager to give me a call
Ramon: I am sorry but that is not possible, E.
You: sure it is… or i guess i could call into the phone system and get one that way
Ramon: You can do it. However, let me tell you that you will have the same answer.
You: all i can say… i know it’s not your fault… but Sony caused my issue with their update… and will expect me to pay for THEIR mistake
You: way to lose customers
Ramon: I am sorry for the inconvenience. Is there anything else I can assist you with today?
You: nope
Ramon: Thank you for contacting Play Station Chat Support. Have a nice day.
A few users have reported having luck with booting the console in safe mode, but it seems that this rarely works.
http://ps4daily.com/2015/03/ps4-update-bricks-gamers-console-sony-wants-150-to-fix-it/
