Any brehs on here that own a brick & mortar business?

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I see a lot of threads on here for e-commerce and the like, but didn't really see a thread where entrepreneurs who own B&M businesses could discuss their experiences and share insights and tips on running a physical business. Some background... I own a few businesses that I've built from the ground up and so I felt like I could be a good resource for the younger brehs who are maybe just getting started and had questions about such. I'm also an attorney who guides start-ups in the creation of their own businesses, so hopefully I'm able to give some helpful advice and we can all learn from each other.

I envision us discussing things like: what's the best way to find and keep good talent, how to incentivize employees, how to encourage customers to leave you online reviews, how to manage HR issues, etc. but I'm open to any and all things related to B&M businesses and look forward to hearing from you guys.
 

TNC

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I see a lot of threads on here for e-commerce and the like, but didn't really see a thread where entrepreneurs who own B&M businesses could discuss their experiences and share insights and tips on running a physical business. Some background... I own a few businesses that I've built from the ground up and so I felt like I could be a good resource for the younger brehs who are maybe just getting started and had questions about such. I'm also an attorney who guides start-ups in the creation of their own businesses, so hopefully I'm able to give some helpful advice and we can all learn from each other.

I envision us discussing things like: what's the best way to find and keep good talent, how to incentivize employees, how to encourage customers to leave you online reviews, how to manage HR issues, etc. but I'm open to any and all things related to B&M businesses and look forward to hearing from you guys.



THis is a great idea for a thread. I'll start by asking, how did you get started in your chosen industries and how would you advise someone wanting to go into B&M business that has the capital but limited experience or resources in these areas?
 
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THis is a great idea for a thread. I'll start by asking, how did you get started in your chosen industries and how would you advise someone wanting to go into B&M business that has the capital but limited experience or resources in these areas?

My situation is kind of unique because I'm an attorney so the first business I opened was a law firm. All of my businesses since then have basically branched off from the law firm. I started practicing real estate law and business law - so from there I opened a title company, merchant services/credit card processing company, etc. as my clients from the law firm were in need of those services so I already had the consumer base built in.

Starting a business is tough, but it's absolutely not impossible by any means. Millions of people have done it, and it can obviously lead to financial freedom if things work out. I'm a big believer in entrepreneurship and creating a life that you're happy with, so if you had capital, the first thing I would tell you is envision something you could see yourself doing every day and genuinely being happy with. I'm not saying it has to be your passion (law isn't my passion at all), but it's something I genuinely enjoy and I have a pretty comfortable lifestyle now that allows me to do things I'd never imagine experiencing.

The key initially is to do something that will allow you to start making money relatively quickly so you don't burn through all of your capital. Also, and this is probably most important: KEEP YOUR OVERHEAD AS SMALL AS POSSIBLE. Right now in particular, commercial office/retail space is cheaper than it's been in a long time because of Covid, so there are good deals to be had on spaces. But again, the important this is to have a quick turn around time as far as being able to market whatever services you're marketing quickly, offering those services or products to the client, and having that money come back to you. All of my businesses are service-based as opposed to product-based, so luckily I don't have to worry about inventory. So I can't really comment on that.

But being successful takes a lot of work and learning new things - you have to know your product/service, potentially protect it with trademarks or copyrights, how to market it (Facebook ads, IG ads, being active on LinkedIn, creating an email list and sending blasts via Constant Contact or MailChimp, creating flyers if your business is localized, etc.), collect payment for the services/products provided, stay on top of all of the bills for the business (rent, phone, internet, industry-specific software, membership dues, etc.), and a million other things that I'm sure I'm forgetting.

If it's not a retail-based business, I'd suggest getting an executive office space. It's typically a building or floor of a building with a company like WeWork or Regus and you can have office space on a month-to-month basis and they give you access to the conference room for meetings, kitchen area to make clients coffee, internet, phone service, a physical business mailing address, and a receptionist that will answer the phone on behalf of your business when someone calls.

You could always go the alternate route too, which is to buy an existing business that may not be doing so well currently. You'd essentially be taking over their lease (make sure you review their lease, because once you sign the assignment of lease, their lease is now YOUR lease), purchasing any inventory they have left, typically inheriting the employees (you can keep them or let them go), business assets and equipment. I would recommend this if you're confident they're just mismanaging the business and you'd be able to squeeze out more profit than they have by simply making some tweaks and running it more efficiently.

This is really just the tip of the iceberg. I could talk about this all day, so feel free to ask any more specific questions if you have them.
 

se1f_made

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I work in IT and have been wanting to build a consulting business on the side but having trouble acquiring customers. Although I know how to talk to folks and can speak confidently on what I can do but I’ve never liked the idea of ‘selling’ either they want it or not. Should I pay someone to acquire a customer base?
 
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I work in IT and have been wanting to build a consulting business on the side but having trouble acquiring customers. Although I know how to talk to folks and can speak confidently on what I can do but I’ve never liked the idea of ‘selling’ either they want it or not. Should I pay someone to acquire a customer base?


Have you thought about creating a profile on Upwork and marketing your services there? Also, you can become more active as far as networking locally. I’m part of a networking group called BNI and I get a lot of business from it. They have chapters worldwide, so check that out and see if it makes sense for you. Also you can network with other IT people who may not necessarily do the same kind of work that you do. I get a ton of referrals from other attorneys who don’t do real estate law.
 

se1f_made

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Have you thought about creating a profile on Upwork and marketing your services there? Also, you can become more active as far as networking locally. I’m part of a networking group called BNI and I get a lot of business from it. They have chapters worldwide, so check that out and see if it makes sense for you. Also you can network with other IT people who may not necessarily do the same kind of work that you do. I get a ton of referrals from other attorneys who don’t do real estate law.
I hadn’t but I’ll look into this now
 

TNOT

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I own and operate a Commercial Disinfecting Company. I had 14 years in a previous industry and got laid off in May. It’s a home based business, no need to look into a commercial space just yet. I keep my overhead extremely low and maximize margins with the equipment I use to apply disinfecting solutions and long term anti microbial surface coatings. After my initial equipment purchases, my highest expense has been advertising. FWIW nothing beats word of mouth in a small to medium metro area like New Orleans.

I operate on a contract basis similar to pest control.

buliding contacts a good leads are a constant struggle.

I’m using the capital I acquired to branch off into mold assessment and remediation ( already certified) and in the process of getting licensed for Home inspections.
 
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I own and operate a Commercial Disinfecting Company. I had 14 years in a previous industry and got laid off in May. It’s a home based business, no need to look into a commercial space just yet. I keep my overhead extremely low and maximize margins with the equipment I use to apply disinfecting solutions and long term anti microbial surface coatings. After my initial equipment purchases, my highest expense has been advertising. FWIW nothing beats word of mouth in a small to medium metro area like New Orleans.

I operate on a contract basis similar to pest control.

buliding contacts a good leads are a constant struggle.

I’m using the capital I acquired to branch off into mold assessment and remediation ( already certified) and in the process of getting licensed for Home inspections.


Nice! Is there any way you can incentivize your current clients to leave you Google reviews? I probably get a new client per week that just googled my industry in my area and gave me a call out the blue. I would imagine your industry would be similar. You can also look into some pay-per-click advertising with Google. The cost is typically based on which keywords you want to highlight and the amount of competition in your area in the same industry.

I like the business model a lot because like you said, it's on a contract basis so there's residual income there as you service clients on a weekly/monthly basis and can just work on growing that customer base rather than attracting clients who will use your service just one time.

Do you think there's a market to provide your existing and future clients janitorial services? Or you could always partner with an existing cleaning company and offer up each other's services. It may result in additional revenue for you both.

I would imagine the best customers for you are those that have people coming in despite COVID. So restaurants, banks, barber shops, offices, etc.

Home inspections is a great business, I know it well. The secret sauce there is to network with realtors and be able to do the inspection within 24-48 hours and get them back the inspection report for their client's within 24 hours of inspection. Inspections, at least in South Florida, usually cost about $300 and it's 2-3 hours of work, max.

Mold assessment and remediation is a great business as well because (again, at least in South Florida), the remediations are covered under the homeowner's mold rider of their home insurance policy and you can typically make a LOT of money because they're not really going to question your invoice. For this business, you'll want to network with property insurance adjusters, plumbers, and roofers, as that's typically where those referrals would come from.

Good luck, bro!
 

TNOT

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I’ve used the google AdWords to get noticed , but I’ve scaled back my budget because I’m getting calls off my organic google placement. There’s a lot competition for this service, but I was able to get a food processing plant and worked for a movie production. Those two alone allowed me to build capital quickly.
Weekly contract with the food processor and a daily service with the movie studio.

Full-Service Disinfecting – New Orleans, LA – Total Disinfecting Solutions

Brehs feel free to visit the website
 
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I’ve used the google AdWords to get noticed , but I’ve scaled back my budget because I’m getting calls off my organic google placement. There’s a lot competition for this service, but I was able to get a food processing plant and worked for a movie production. Those two alone allowed me to build capital quickly.
Weekly contract with the food processor and a daily service with the movie studio.

Full-Service Disinfecting – New Orleans, LA – Total Disinfecting Solutions

Brehs feel free to visit the website


You're on the right track homie, good shyt! I would look into Google pay-per-click for something like you're doing. So that whenever someone googles "New Orleans sanitizing company" or "New Orleans disinfecting company" you'll be up top before all of the organic results.

Glad to see you're doing well, keep it up!
 
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