Co-sign. comcast will straight up make you question your own sanity before you get off the phone with them.
calling customer service only to talk to a guy in india
- Thread starter MikelArteta
- Start date
Co-sign. comcast will straight up make you question your own sanity before you get off the phone with them.
Mr. Somebody
Friend Of A Friend
There are a few call centers around the world. India, Jamaica and the Phillipines. When you need level 2 or more advanced support they send you back to the united states. Id say ive had decent experiences with all of these call centers.
The reason the jobs are outsourced is because they have a screen with a script out it like Choose Your Own Adventure so whatever your problem is they have troubleshooting steps on their screen to walk you through. Most of the time their actual technical knowledge is lacking.
The reason the jobs are outsourced is because they have a screen with a script out it like Choose Your Own Adventure so whatever your problem is they have troubleshooting steps on their screen to walk you through. Most of the time their actual technical knowledge is lacking.
Mr. Somebody
Friend Of A Friend
There are people that complain when they dont hear sentences like that friend, which is why they have to say things like that. Many callers are belligerent and unreasonable.my favorite part is how they have all the customer service phrases all memorized perfectly
"i am so sorry to hear you are having a problem booking this flight sir. it would be my pleasure to assist you in acquiring a pleasant vacation experience with us today"
i fully understand why its necessary, it just sounds funny as hell in an indian accent especially since its so rehearsed.
Mr. Somebody
Friend Of A Friend
Yes, sometimes i make hand motions like
*lets get on with it* realizing i have to listen to this script.
*um my computer has the blue screen of death and its on fire* - me
*im sorry that your computer has the blue screen of death and its on fire sir but i would be happy to provide excellent customer service today so we can resolve this issue for you today sir. Have you run the diagnostic checks sir?*
*you sound upset sir, please dont cry as i am here to provide excellent customer service for you today sir which will assist us in resolving this issue for you today sir. Do you have a box of kleenex handy sir? "
newworldafro
DeeperThanRapBiggerThanHH
..................................Hello My Name is Tom........................................
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I was just going to post the same shyt
"Hello this is Kevin, how can help you?"
You aint no fukkin' Kevin.
.
and he puts you on hold so he can "better assist" you can then you can hear all the other "kevins" in the background clearly talking in hindi
I usually hang up and call back til I get who I want 