Car Rental Company Hertz Sues Accenture Over $32M Website Project

[DEAD7]

Car Rental Company Hertz Sues Accenture Over $32M Website Project

The US corporation hired monster management consultancy firm Accenture in August 2016 to completely revamp its online presence. The new site was due to go live in December 2017. But a failure to get on top of things led to a delay to January 2018, and then a second delay to April 2018 which was then also missed, we're told. As Hertz endured the delays, it found itself immersed in a nightmare: a product and design that apparently didn't do half of what was specified and still wasn't finished. "By that point, Hertz no longer had any confidence that Accenture was capable of completing the project, and Hertz terminated Accenture," the car rental company complained in a lawsuit lodged against Accenture in New York this month.

Hertz is suing for the $32m it paid Accenture in fees to get to that aborted stage, and it wants more millions to cover the cost of fixing the mess. "Accenture never delivered a functional website or mobile app," Hertz claimed. Accenture told El Reg on Tuesday this week it believes Hertz's lawsuit is "without merit."

 

[greenvale]

I work in this field for a firm similar but thankfully not Accenture. Most of the times when the higher ups sell these projects they're well aware that their company can't actually deliver in a timely/accurate manner due to not having all the expertise or a variety of factors. They still sell the projects anyway because the higher ups have great relationships with the higherups at the clients... this is what happens when everything is based on nepotism and you have idiots signing statements of work just cause a guy took him to a Giants game

 

[GnauzBookOfRhymes]

I work in this field for a firm similar but thankfully not Accenture. Most of the times when the higher ups sell these projects they're well aware that their company can't actually deliver in a timely/accurate manner due to not having all the expertise or a variety of factors. They still sell the projects anyway because the higher ups have great relationships with the higherups at the clients... this is what happens when everything is based on nepotism and you have idiots signing statements of work just cause a guy took him to a Giants game

Corporate America procurement in a nutshell.

32 million dollars for a website.

 

[Robbie3000]

I work in this field for a firm similar but thankfully not Accenture. Most of the times when the higher ups sell these projects they're well aware that their company can't actually deliver in a timely/accurate manner due to not having all the expertise or a variety of factors. They still sell the projects anyway because the higher ups have great relationships with the higherups at the clients... this is what happens when everything is based on nepotism and you have idiots signing statements of work just cause a guy took him to a Giants game

I have worked for a couple of big fours. One of my projects was terminated without warning. My PM came in the client office and was like pack your laptops, leave everything else behind. We had like 30 people on the project walk out.

It was never resolved.

 

[clyma est mort]

Among the most mind-boggling allegations in Hertz's filed complaint is that Accenture didn't incorporate a responsive design, in which webpages automatically resize to accommodate the visitor's screen size whether they are using a phone, tablet, desktop, or laptop.

That has been standard website practice for years and was even included in the contract that was signed, but the boffins at Accenture decided that only desktop and mobile versions were needed, according to Hertz.

What a bunch of meatheads!

 

[Robbie3000]

Among the most mind-boggling allegations in Hertz's filed complaint is that Accenture didn't incorporate a responsive design, in which webpages automatically resize to accommodate the visitor's screen size whether they are using a phone, tablet, desktop, or laptop.

That has been standard website practice for years and was even included in the contract that was signed, but the boffins at Accenture decided that only desktop and mobile versions were needed, according to Hertz.

What a bunch of meatheads!

Its bonkers that both Accenture and Hertz mismanaged the project so badly that a critical requirement fell through the cracks during the entire project lifecycle.

As a person who works in this field, it’s unfathomable how this issue was never addressed during the project lifecycle.

The CIO and his lieutenants should also lose their jobs.

This is professional malpractice of the highest order on both sides

 

[Cynic]

Its bonkers that both Accenture and Hertz mismanaged the project so badly that a critical requirement fell through the cracks during the entire project lifecycle.

As a person who works in this field, it’s unfathomable how this issue was never addressed during the project lifecycle.

The CIO and his lieutenants should also lose their jobs.

This is professional malpractice of the highest order on both sides

Consultants overseeing consultants....


MckInsey should come through and clean up...

 

[jj23]

Its bonkers that both Accenture and Hertz mismanaged the project so badly that a critical requirement fell through the cracks during the entire project lifecycle.

As a person who works in this field, it’s unfathomable how this issue was never addressed during the project lifecycle.

The CIO and his lieutenants should also lose their jobs.

This is professional malpractice of the highest order on both sides

So why wouldn't Accenture simply send the project to a major website designer and pocket the consultancy fees? Sounds like they tried to do this in house and they didn't have the expertise.

Hell, for 32 million they could have created their own website design division..

 

[Pressure]

Its bonkers that both Accenture and Hertz mismanaged the project so badly that a critical requirement fell through the cracks during the entire project lifecycle.

As a person who works in this field, it’s unfathomable how this issue was never addressed during the project lifecycle.

The CIO and his lieutenants should also lose their jobs.

This is professional malpractice of the highest order on both sides

It wasn't addressed because people assumed using any modern API this would be easy.

That said, I've seen securitas waste 25m on a smaller endeavor.

Corporate waste is high and these numbers didn't make a dent in the grand scheme of things.

Hertz CEO made 8mn last year. The CIO made 2.2mn.

 

[MR. Conclusion]

Among the most mind-boggling allegations in Hertz's filed complaint is that Accenture didn't incorporate a responsive design, in which webpages automatically resize to accommodate the visitor's screen size whether they are using a phone, tablet, desktop, or laptop.

That has been standard website practice for years and was even included in the contract that was signed, but the boffins at Accenture decided that only desktop and mobile versions were needed, according to Hertz.

What a bunch of meatheads!

How were they not doing responsive design in 2017?

They should have used fiverr.