I’m pivoting from Education to IT. This is great information in here, brehs.
I’ll be taking the Google Support Professional Cert course at my local community college, starting next month. Having an instructor will help me get my feet on the ground. I’m doing other online learning independently, too.
I plan to start out in a help desk role, but I’m unsure what I’ll do to progress further. I took a career quiz on the CompTIA website, and it said my skills are compatible with web & mobile development, although I have little to no coding experience. I have always been good at learning things I put my mind to, but it has been a long time since I’ve undertaken such intensive & focused learning. I’m pretty nervous, but I know I have the ability inside me.
I am open to any advice and encouragement. I’ll share info I come across, too.
I wouldn't put much stock in that comptia quiz.
Just ask yourself honestly, what do you want to do and why.
If you want more money and flexiblility and you are good at math and logic games, you should probably look at coding and being a developer. The best place to learn coding is a technical college as they teach you practical coding, not the theoretical horseshyt you get at a 4 year university. So if you really want to go that route skip working on a help desk and just code and make coding projects do hack challenges and etc. That can become your portfolio and the US government would definitely hire you as a civilian or contractor, ie getting a clearance.
If you aren't really big on coding or just don't like it, you have your IT Ops side and that can be server admin, network admin, working in a SOC or NOC, ISSE and etc. In that case do work on the help desk side so you can see how your actions have effect from the bottom up, you will learn the stupidity of users as well as the stupidity and general ignorance of your network and serve folks and management. Unfortunately there is no future in help desk and they isolate shyt so much now I can't advise anyone in good faith to do help desk for more than 6 months to a year as there just isn't any value in it.
GRC is another side, its the political/management side of the game. If you have a technical base all the better and you stand out because technical people hate this side. Thats why I went in this route. You know and love learning new concepts and have experience but you want to implement policy guidance, security goals, and have input on purchasing but not do any technical work anymore or only be the last option for implementation come this route. Issue is you need experience but this route is centered on experience and certifications and degrees. So you want to advance this route you will need a 4 year degree and graduate degree. The more degrees the better even though they have 0 application as its more a C-suite entry path to CISO or CIO realm. CISSP, CISM, are the main certs PCI-DSS certifications and Auditing certs as well. You will read logs and make shyt up to management to support your whims but most likely you'll just be the person called in to justify what management wants with tech jargon. You have to have intigrity in this field though and accept your rise is limited if you have integrity to only a few places business wise that appreciate it, but if you want to get to senior leadership just be a yes man and in this branch that will get you very far very fast.
Best of luck to you though man, and if you want a more naunced take send me a PM and I'll do my best to help.