For all the IT brehs working helpdesk. Take my advice. GET OUT ASAP
- Thread starter Lord Bison
- Start date
kenreid0726eabos
All Star
If you are a breh in starting off in the IT helpdesk, listen up and listen closely.
Your #1 priority needs to be GETTING THE FUKK OUT of the helpdesk as quickly as possible. It's good to have that on your resume as you're starting off but after a while working helpdesk is a pain in the ass because of the amount of dumb customers you have to deal with on a daily
Most IT jobs have an adequate amount of downtime. I strongly advise anyone in the helpdesk to use that time studying for your certs. You wont regret it.
The helpdesk is straight up purgatory. I've been working helpdesk for 3 years and Im just now realizing this.
Every single day I got my packet tracer fired up and my CCNA books on deck while I grind to get my way out.
Don't be like me and take 1095 days of L's before you decide to do something about it.
I was thinking of working for HTC or Asus customer service but your post might make me change my mind now lol
What you doing now?
Working at a small place now? Cause I heard positions like that in a lil 100-200 person type company, you got all the time in the world vs Help Desk duties.
KingTut
Green diamonds like a dill pickle
Yeah it's way smaller so even our helpdesk at my new job has it pretty easy. I might do 5 hours of actual work a day on average.
Meanwhile im bout to bust my ass for 14 hours tomorrow serving old folks.
Is it a Windows or Linux environment?
Sounds light
KingTut
Green diamonds like a dill pickle
Windows. I'm still learning some of Linux, going back to school for cyber security in the fall so I'll get plenty of experience there.
SadimirPutin
Superstar
yes helpdesk is a starting tier position...get your certs and move on...