Given their history, even though it sounds like an infrastructure issue, this is not a good look, especially since the issue was basically Google's fault. The first thing that came to mind was this Ars Technica piece about Google's constant product shutdowns:
Google’s constant product shutdowns are damaging its brand
One possible reason I've seen cited is that it's an internal culture issue, where employees are constantly looking to work on the next big thing vs. supporting an existing product and they're incentivized to work that way. If that's true, they better get a handle on that soon, because going by the comments sections on articles about new Google products and even the comments in this thread, everyday consumers are starting to question whether to bother using their new products because they probably won't support it long enough.