Google Launches CallJoy, a Virtual Customer Service Phone Agent For Small Businesses
The company's latest project from its in-house incubator is CallJoy, launching today. Aimed at the U.S.'s 30.2 million small business owners, the system offers a low-cost customer service agent that helps block spam calls, provide callers with basic business information and redirect customers to complete their requests -- like appointment booking or placing a to-go order -- over SMS. Any other calls or questions would be directed to the main business phone number. Typically, customer service phone agents like this are out of reach for small business owners, but CallJoy is priced at a flat monthly fee of $39 to make the technology affordable.
The company's latest project from its in-house incubator is CallJoy, launching today. Aimed at the U.S.'s 30.2 million small business owners, the system offers a low-cost customer service agent that helps block spam calls, provide callers with basic business information and redirect customers to complete their requests -- like appointment booking or placing a to-go order -- over SMS. Any other calls or questions would be directed to the main business phone number. Typically, customer service phone agents like this are out of reach for small business owners, but CallJoy is priced at a flat monthly fee of $39 to make the technology affordable.