HERTZ rentals is using AI to charge people with damages to returned cars, except the AI is getting it wrong

[☑︎#VoteDemocrat]

‘Longtime’ Hertz customer says he’s ‘done’ after AI scanner flagged water reflection as actual damage: ‘Unchallengable, automated accusation’

“After 10 years as a loyal Hertz customer — hardly any issues, always returning cars in great condition — I’m done,” the customer wrote on Reddit.

nypost.com

https://www.caranddriver.com/news/a65176049/hertz-ai-scan-rental-car-damage/

This Is What Happens When Hertz's AI Scanner Finds Damage on Your Rental

 

[Luke Cage]

Using AI to automate decision making?

Should only be used to automate tasks or processes. Not to make judgements

 

[Address_Unknown]

The last time a company used AI to do it's dirty work, someone had to meet the CEO outside of a hotel to rectify that.​

 

[chineebai]

this is why when you pick up and return a rental, document it with lots of video and photos.