IGN: Xbox One Early Adopters Reporting Hardware Problems

[Crakface]

Update: One of IGN's office machines suffers from the same disc drive problem many have reported. When a disc is inserted, the Xbox One makes a grinding noise, but the disc is unaffected. However, Xbox One won't read any game discs. "Sorry, we can't play the disc," a notification says. "Try an Xbox One game, a music CD, or a movie on Blu-ray or DVD."

 

[Crakface]

I hear that D pad is STRUGGLIN!

 

[Crakface]

Xbox one doesnt tell users when their friends come online.

But neither does the 4.

 

[Just like bruddas]

and so it begins...

 

[Jayson_bourn]

"sorry we can't play the disk "

 

[DEAD7]

I hear that D pad is STRUGGLIN!

 

[Crakface]

More drive issues reported

So I went down to GAME all kiddy like a school child to pick up my brand spanking new Xbox One. Did the standard queuing up, chatting with other consumers and what not before leaving the store as the proud owner of not one but two Xbox Ones (one for me, one for a friend).

I unwrapped it, plugged it in and fired it up. It was all going so well. Kinect was working beautifully, the interface was slick and easy to navigate. Then I popped a disc into the drive to start installing it and that's when I heard the noise. It sounded like those clackers you get to put on the back of bicycle tyres to make them sound a bit like a motorbike. A few agonising seconds later and a message popped telling me the console could not read the disc. I took the disc out and it was undamaged as far as I could see. I tried it again, same thing. I even tried a Blu-ray film to make sure and still the drive made the demonic noise and said no.

I'm not the only one having this issue, with a video appearing on youtube of a poor chap with the same issue, which you can watch below:



My unit has this exact problem, sound from hell and all.

The Microsoft support response has been underwhelming so far, with the standard advise of clean the disc. It is late though and local support are unavailable; there is only so much a guy on Twitter can do about this. Lukily as I mentioned earlier I have two Xbox Ones with me and I can confirm that the other one is working just fine.

I'll keep you all updated on the response to this. I'll be contacting GAME tomorrow morning and will see if they can supply a replacement. If not then it's onto Microsoft and you can bet your sweet ass I'll be demanding so compensatory swag. Maybe a PS4?

Edit: That last bit was a joke, just in case anyone takes it the wrong way. I love the xbox one (the working one I'm currently playing on, the broken one not so much) and won't be sulking off to the PS4 because of a launch day dud. Knowing my luck I'd get a dead PS4 too. Currently playing Battlefield 4 and it is beautiful. So far there have been about 3 reports of this failure so there is no need to blow this out of proportion yet. Happy gaming and I hope none of you have this issue.

Update: I rang my local GAME when I woke up, they referred me to GAME support. GAME support asked me to try running the console upside down with a disc in as this has fixed the issue on some consoles. Sadly no luck for me so they have provided me with a replacement which is being shipped to my local GAME store asap. GAME support were extremely helpful so big thanks to them. I asked how common the issue was and out of the 133 consoles my GAME sold, they have heard of 3 issues.

Have you had or heard of anyone with similar issues? Let us know what you think in

 

[PS5 Pro]

Update: One of IGN's office machines suffers from the same disc drive problem many have reported. When a disc is inserted, the Xbox One makes a grinding noise, but the disc is unaffected. However, Xbox One won't read any game discs. "Sorry, we can't play the disc," a notification says. "Try an Xbox One game, a music CD, or a movie on Blu-ray or DVD."

I assume if you put one of those in a PS4 you'd get the same message

 

[Crakface]

Extremely slow game installs reported http://www.videogamesuncovered.com/...real-i-know-i-m-having-them.html#.Uo_dncQ_tN9

Welcome to the next-generation. The Xbox One requires that you install games to your HDD, but apparently it’s an arduous process for most launch buyers of the new console. Social media has been lighting up with reports of slow installs for a number of different games, leaving users with nothing to do on their new toy but watch TV.

These disc-based games seem to be the biggest problems for Xbox One users, with many claiming the installation process won’t even move from 0%. Hopefully, if its a problem on Microsoft’s end, they’ll get it fixed soon so those who jumped in first will actually be able to play games on the new console.

Making matters worse, the Xbox One dashboard doesn’t really have a good way to tell the users just what kind of progress they are making in the download and installation process, aside from a small square that says how far along the entire process is. The launch games that we’ve tried have all had massive day-one patches to go alongside the installation, so we’ll have to wait and see if this is just network congestion, or a rude-awakening on what we’re to expect when playing a game for the first time on Xbox One.

 

[GulfCoastGhost]

Well we knew installs was going to be a problem but what's up with that d-pad? It's still bad?

 

[Tunez]

 

[Diondon]

Superior launch

 

[Sypress]

no problems here

 

[Profane]

 

[The War Report]

PS4 is looking better and better with each day. :kobeshrug: