IT folk when I report an issue to a program do they do anything with it?

[PortCityProphet]

Or is it stage help?
Like my computer just cut off and restarted and a screen popped up saying report the issue or ignore.
shyt happen all the time with Adobe Premiere too.

Yall nerds do anything with that info on the other side? Where's it go? Yall actually know what this gibberish mean

 

[null]

Or is it stage help?
Like my computer just cut off and restarted and a screen popped up saying report the issue or ignore.
shyt happen all the time with Adobe Premiere too.

Yall nerds do anything with that info on the other side? Where's it go? Yall actually know what this gibberish mean

 

[Toe Jay Simpson]

I do whatever’s necessary to get you off the phone. They I let that ticket stay open for about 2 weeks. If you ain’t called back by then GOT YOU. I’m quietly closing that jank and keeping my queue low which I was TV and browse the Coli

 

[Geek Nasty]

It depends on the app and company. Mine has a pretty legit customer support service.

 

[PortCityProphet]

I do whatever’s necessary to get you off the phone. They I let that ticket stay open for about 2 weeks. If you ain’t called back by then GOT YOU. I’m quietly closing that jank and keeping my queue low which I was TV and browse the Coli

It depends on the app and company. Mine has a pretty legit customer support service.

Nah I'm not talking about calling and all that talking bout random shyt like this

Or like this

Apple and Sony be reading them and addressing them?

 

[AAKing23]

Nah I'm not talking about calling and all that talking bout random shyt like this

Or like this

Apple and Sony be reading them and addressing them?

Those are generating tickets for Sony for sure, what happens after that I don’t know, I personally think they just close em out if it’s not a widespread issue being seen by massive amounts of peoples

 

[Geek Nasty]

Nah I'm not talking about calling and all that talking bout random shyt like this

Or like this

Apple and Sony be reading them and addressing them?

Same, we get crash logs that get turned into bug reports. We do prioritize by the number of occurrences though.

 

[Nigerianwonder]

Nah I'm not talking about calling and all that talking bout random shyt like this

Or like this

Apple and Sony be reading them and addressing them?

The data is collected and aggregated. If enough users are reporting the same type of problem then it gets attention and might lead to them finding a bug or something that needs to be fixed in the next update they push out.

 

[Alvin]

If there's a log yes, could be a bigger issue

 

[cobra]

somebody will review the report
if they think its a real issue they will create a ticket with a severity
low severity tickets get put in a backlog and get addressed at some point...usually never
high severity tickets get addressed within a day