What's the next step after help desk? People keep saying to leave help desk after a year. What's the next position to apply for after that? And how long are you supposed to be there before you leave for the next position ?
Ideally you would hope to move from helpdesk to desktop support after 6 months to a year. Unless you love talking on the phone, creating tickets and being on that level of support. If you enjoy it, do it and do it well.
But typically for a raw person on the IT support side its start off at help desk, move to desktop support, and from their hit your concentrations which generally is servers, sys admin, network admin, security. Management is typically pulled from business or from business oriented people in those specialities.
But typically for a raw person on the IT support side its start off at help desk, move to desktop support, and from their hit your concentrations which generally is servers, sys admin, network admin, security. Management is typically pulled from business or from business oriented people in those specialities.
I hate being on the phone so much. I hate call centers.
But if it's for 6 months I'll do it. Would I need to get another cert to do desktop support ? And following desktop support which field has the least math and what certs would I need to get?
But if it's for 6 months I'll do it. Would I need to get another cert to do desktop support ? And following desktop support which field has the least math and what certs would I need to get?
I hear you, you really just have to focus on learning about your environment. Learning the common issues, learning the common fixes, feeling comfortable implementing those fixes, building your knowledge base so you can troubleshoot issues and develop the desktop support mindset (which is great to have as you move up)
Makavalli
Sinister is a system
Is it possible at all to skip help desk with just certs? Like if someone was doing a career change? A friend of mines is studying for a few and im watching him closely but is that the only path or could u do it part time while still remaining at your current job?
From what I read on here is that experience trumps all for the most part. I would also like to know this as well.
I wanna see if I can get a part time IT job too while in school, I think you could maybe work at a school part time for IT.
I wanna see if I can get a part time IT job too while in school, I think you could maybe work at a school part time for IT.
You proabably can skip help desk with certs, both are low level positions, I would recommend personally going the help desk route and moving into desktop support.
To me career wise its better to have experience in all facets of support, it gives you a better tool kit to work with and it helps your ability to communicate with customers of different skill levels, personalities, and etc.
If you have a bad attitude with customers on help desk it isn't going to get better, so probably should look at it as filtering yourself from a career field, because at the end of the day , you are a customer service providing position, whether that customer is external or internal, and the ability to speak to people to transmit information and not be a condescending a$$hole, and etc will help you go so much further in life.
To me career wise its better to have experience in all facets of support, it gives you a better tool kit to work with and it helps your ability to communicate with customers of different skill levels, personalities, and etc.
If you have a bad attitude with customers on help desk it isn't going to get better, so probably should look at it as filtering yourself from a career field, because at the end of the day , you are a customer service providing position, whether that customer is external or internal, and the ability to speak to people to transmit information and not be a condescending a$$hole, and etc will help you go so much further in life.
Lord_nikon
Veteran
I did, I started out as a Laptop repair tech, I would stick with help desk because it would give you the people skills you need to grow.
Is IT more about customer service? Is it lIke a call center where people call in about computer problems? Or is that just help desk?
I want to avoid customer service if possible.
I want to avoid customer service if possible.
Lord_nikon
Veteran
Help desk and desktop support or IT support specialist are mainly customer service ( Help desk = on the phone and desktop support or IT support specialist = in person )
I hate customer service also,
If you hate customer service get a second shift position , it would be even better to get a third shift
I'm going to be honest with you, some places just transcribe problems to text ( creating tickets ) and escalate the issue to tier 2 or 3, I work tier 2 and 3 ... those help niccas don't do nothing lol
Lord_nikon
Veteran
IT becomes less customer service when you get into concentrations like the other poster said.
IT support is when you go to customers house to fix computers and shyt?
I don't mind that because it's one at a time, I hate call center type jobs because you have to have call back to back with no breathing room.
You're tier 2 and 3 helpdesk or something else?
I don't mind that because it's one at a time, I hate call center type jobs because you have to have call back to back with no breathing room.
You're tier 2 and 3 helpdesk or something else?
Help desk and desktop support or IT support specialist are mainly customer service ( Help desk = on the phone and desktop support or IT support specialist = in person )
I hate customer service also,
If you hate customer service get a second shift position , it would be even better to get a third shift
I'm going to be honest with you, some places just transcribe problems to text ( creating tickets ) and escalate the issue to tier 2 or 3, I work tier 2 and 3 ... those help niccas don't do nothing lol
Lord_nikon
Veteran
That's a IT field technician/ the job title varies but most of the time it will have field in it the title..
this also go to business too, not just people homes
Help desk is level 1 or tier 1 , I work tier 2 and 3 and any problems after me goes to a sys admin or engineer
nah its a rarity....i have literally not met one established IT person in my life who avoided help desk in any fashion
in college...I worked in the main computer lab's help desk rising to assistant lab manager
internship years - i bounced around the company as help desk to different IT departments for different apps
my contracting days - help desk and desktop support stuff
my first real job out of college they put me on help desk just to learn the in and outs the software suite and the typical issues that customers talked about for a year before they promoted me to project coordinator..then next company i was a business analyst..and now lead application analyst/product owner