Should I forgive or nah?

[ProfessionallyTrill]

What BUSINESS uses the guilt trip? Really?

I understand the nikka down the block that was supposed to help be on some "See homie, well, my moms is assisted living and all...."

But a business?

 

[YaBishh]

I ordered a patio bistro set off amazon thru a company called Northern Leisure. I get my delivery date. But on the day of my delivery date the company says it's not in stock and don't kno when it will be back in stock So I call amazon to cancel my order. Get my money back in a few days. I then received this email from them.


------------- Begin message -------------

Good evening Charles,
So sorry that you felt that you had to leave negative feedback for us since your order was unable to be filled. We are an honest company that some times has stock outs. But we were honest with you and refunded your money. Some companies keep your money and do not produce a product. We wrote to amazon to ask them how to handle the negative feedback since we were out of stock. They said that they only thing we can do is to reach out to the buyer and explain and perhaps they will take off the negative.

See we get rated by Amazon, If we get very positive feedback we get points . If we get negative we get points taken away from us. We strive on positive feedback so we do not get suspended from selling on Amazon. We very rarely have the warehouse run out of items. But that time they did. The bistro still has not returned to stock yet. When it does and if your still interested we can offer you a $25 discount if you wanted to purchase. Our amazon site is closed right now do to a family emergency. We should be up and running in the next couple of weeks once my mother gets moved to assisted living.

So if you could find it in your heart to remove your feedback. You do not have to leave any feedback.

We would surely appreciate it and add less stress to our plate right now. We do understand that you are mad that we were unable to ship a bistro set out to you, but al least we admitting it and refunded your account promptly

Thanks again advance for your time
Sincerely
Northern Leisure

------------- End message -------------

On one hand this company took my money knowing dam well they were out of stock.

But, that fam sh1t seems genuine


Remove the negative rating

Or

Remove the negative feedback and just get your money back and take the coupon for when they have it back in stock if you can wait. Negative feedback can fukk a seller up real quick on Amazon. They dont get the money and pocket it, it stays in their account and Amazon makes them wait 7-14 days before they can get the money and send it to the bank. So its not like they stealing ur money, but holding it yea. shyt happens sometimes and this can really fukk them up

 

[Jesus Shuttlesworth]

Man remove that shyt. You act like he asked to keep the money. How does it benefit you to keep it up there? They apologized and offered you a discount. To me, that makes up for the negative rating.

You shouldn't take something like that personally. They were out of stock. It happens. You give the negative feedback because you are displeased and bringing attention to it but when the wrong is righted, ease up.

We all conduct business, buying and/or selling, everyday. You don't want that kinda karma out there. Do what's right as the vendor tried to do.

 

[GoogleMe]

S.C.A.M.

 

[Cladyclad]

Man remove that shyt. You act like he asked to keep the money. How does it benefit you to keep it up there? They apologized and offered you a discount. To me, that makes up for the negative rating.

You shouldn't take something like that personally. They were out of stock. It happens. You give the negative feedback because you are displeased and bringing attention to it but when the wrong is righted, ease up.

We all conduct business, buying and/or selling, everyday. You don't want that kinda karma out there. Do what's right as the vendor tried to do.

I feel ya, but what if I sold u something that u thought was available? Only to find out the day of your delivery it was not. How would U feel about that?

 

[Ohene]

lol yall some hoe as nikkas for leaving negs in the first place. Dude got his money back in a short time...there is no reason it should be that serious. bytch ass nikkas I tell you

 

[Ohene]

Man remove that shyt. You act like he asked to keep the money. How does it benefit you to keep it up there? They apologized and offered you a discount. To me, that makes up for the negative rating.

You shouldn't take something like that personally. They were out of stock. It happens. You give the negative feedback because you are displeased and bringing attention to it but when the wrong is righted, ease up.

We all conduct business, buying and/or selling, everyday. You don't want that kinda karma out there. Do what's right as the vendor tried to do.

you know? nikkas is being a$$holes for the sake of it

 

[Jesus Shuttlesworth]

I feel ya, but what if I sold u something that u thought was available? Only to find out the day of your delivery it was not. How would U feel about that?

Man the same shyt happened to me before but worse. I bought some low pro pirellis on eBay only to find out later they weren't in stock. The seller actually left ME negative feedback initially. When it was all said and done of course I got my money back and the seller changed my rating and apologized for the mixup. I still don't understand how I got negative feedback. I did end up leaving him a neutral rating but only because he tried to neg me, not for the tires being out of stock. That kinda stuff happens. And when you're dealing with a power seller or whatever, shipping out hundreds of packages a day, yeah an error or two might occur. In that event, I look for a full refund of course and some sort of apology, which you got. The apology is essential. That's what makes good customer service. The future discount he offered makes it great customer service IMO. They made a mistake, and pretty much did everything in their power to fix it. Don't take it personally. We all make mistakes. The question is what happened after the mistake and it seems like this guy tried to do right.