OfTheCross
Veteran
These 6 skills cannot be replicated by artificial intelligence
While a broad range of discussions have taken place at the World Economic Forum's annual meeting in Davos, and the Global Agenda Council, many experts are in agreement over the three advanced abilities that cannot be substituted by AI: hospitality, management and creativity.
HOSPITALITY:
First is the ability to undertake non-verbal communication. In other words, we need to improve our ability to listen to the silent voice of customers, to grasp what they are feeling and communicate warm feelings that transcend words.
Second is the ability to show deep empathy to customers. This is the most important ability that enables us to exercise our non-verbal communication skills at the highest level. Needless to say, these two skills can never be replaced by AI.
MANAGEMENT
First is the ability to undertake growth management. This is the ability to support organization members to develop their skills and grow professionally, and this is founded on coaching ability.
Second is the ability to employ mind management. This is the ability to support the recovery of organization members in distress when they suffer from issues arising from interpersonal relationships or other problems, and it is founded on counselling skills.
CREATIVITY
First is the ability to perform collective intelligence management. This is the ability of leaders to manage organization members by putting them together, encouraging them to share their knowledge and wisdom, and facilitating the emergence of new knowledge and wisdom arising from that process.
Second is the ability to realize new ideas in an organization. This is the ability to go beyond simply proposing new ideas, to attractively explain the idea, skillfully persuade the boss, and move the organization forward smoothly to implement the idea.
In fact, the creativity that is truly required in a corporate organization involves much more than the ability to propose new ideas. It also requires the two other abilities that can never be replaced by AI: the ability to perform collective intelligence management and the ability of realizing new ideas in an organization.
While a broad range of discussions have taken place at the World Economic Forum's annual meeting in Davos, and the Global Agenda Council, many experts are in agreement over the three advanced abilities that cannot be substituted by AI: hospitality, management and creativity.
HOSPITALITY:
First is the ability to undertake non-verbal communication. In other words, we need to improve our ability to listen to the silent voice of customers, to grasp what they are feeling and communicate warm feelings that transcend words.
Second is the ability to show deep empathy to customers. This is the most important ability that enables us to exercise our non-verbal communication skills at the highest level. Needless to say, these two skills can never be replaced by AI.
MANAGEMENT
First is the ability to undertake growth management. This is the ability to support organization members to develop their skills and grow professionally, and this is founded on coaching ability.
Second is the ability to employ mind management. This is the ability to support the recovery of organization members in distress when they suffer from issues arising from interpersonal relationships or other problems, and it is founded on counselling skills.
CREATIVITY
First is the ability to perform collective intelligence management. This is the ability of leaders to manage organization members by putting them together, encouraging them to share their knowledge and wisdom, and facilitating the emergence of new knowledge and wisdom arising from that process.
Second is the ability to realize new ideas in an organization. This is the ability to go beyond simply proposing new ideas, to attractively explain the idea, skillfully persuade the boss, and move the organization forward smoothly to implement the idea.
In fact, the creativity that is truly required in a corporate organization involves much more than the ability to propose new ideas. It also requires the two other abilities that can never be replaced by AI: the ability to perform collective intelligence management and the ability of realizing new ideas in an organization.