Amazing how people have the knee jerk reaction to defend corporations. Many of these replies act like she was on some entitled customer or angry Black woman shyt, when in fact, she remained calm for 20+ minutes and reached her breaking point twice. First, she just said fukk it, and was going to return the entire order...still calm and collected. After being ignored for that request, she snapped and crossed the line.
This situation is a hallmark example of escalation. A customer complaining about an order (whether you messed it up, or not) doesn’t make it right for you to stall and ignore them for 30 minutes. Being stalled for 30 minutes doesn’t make it right for you to throw your bags of food at the employees. Getting bags of food thrown at your doesn’t make it right for you to throw fukking blender at the customer. Bringing it step further, getting a blender thrown at you, even with the serious injuries incurred, didn’t make it warranted for her to go to her car and come back to shoot the employee.
Bottomline is that the employee’s escalated action is what caused damage and was reckless enough that it could’ve been much worse. Pay that woman. nikkas talking about accountability while trying to let the party that actually caused damage skirt theirs.