A Chipotle general manager and 4 of his employees quit after a surge of to-go orders drove them to t

Discussion in 'The Locker Room' started by bnew, Nov 24, 2021.

  1. bnew

    bnew Superstar

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    Mary Meisenzahl
    Mon, November 22, 2021, 2:49 PM·4 min read


    • At least 5 workers at a Chipotle in Austin, Texas told Insider they quit on November 14.

    • The location's former general manager said the store was too understaffed to meet the demand for food orders.

    • Chipotle said the Austin location was closed November 15 "due to available labor," but reopened the following day.
    A group of five Chipotle employees, including a general manager and kitchen manager, quit their jobs at the end of their shifts on November 14 after working under "impossible" conditions, they told Insider.

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    Hollis Johnson/Business Insider
    Peter Guerra, a Chipotle veteran of five years and general manager for six months, worked at the Scofield Farms Chipotle location in Austin, Texas.

    "My store was severely understaffed, we struggled just to keep our heads above water," with less and less support from management, Guerra said. He said he was regularly scheduled to work 80 hours a week, but often had to work additional hours to cover for employees who quit and left gaps in staffing.

    Chipotle stores operate with two food prep lines: one for customers who order on-site and another for digital orders. Some Chipotle workers have previously told Insider that it's hard to keep up with the rapid rate at which digital orders stack up.

    Guerra said the constant pressure to serve so many customers at once made it seem like he was being set up by the company's leadership to fail.

    He said he started to hit his breaking point on Saturday, November 13, when digital orders were piling up while a line of customers stretched to the door. He said he didn't have enough workers to meet demand, so he closed the dining room to focus only on digital orders.

    He was "in tears" at the thought of facing the same pressure the next day when only one other person was scheduled to work, he said. He had to close the dining room that day, as well.

    At the end of his shift on Sunday, November 14, Guerra said he quit.

    "I thought, 'this is literally going to kill me if I keep it up,'" Guerra said.

    Kitchen manager James Williams also quit that Sunday after working 16 hours on his last day, he told Insider. Trying to manage both the dining room and kitchen, "I was stretched infinitely too thin," he said. When he and Guerra made the decision to close the dining room, both said customers were sympathetic.

    "They could see the burnout on our faces," Guerra said of customers who were in line when the store closed. Digital orders continued to come in, and DoorDash drivers were also understanding and told workers to take their time, Williams said. Both told Insider that they finished their shifts and cleaned up the store, before leaving around 1 a.m.

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    Mary Meisenzahl/Insider

    "Everyone that didn't clock in the next day was assumed to have quit," Williams told Insider. "It was a ghosting process."

    A total of five employees of the Austin location confirmed to Insider that they quit on November 14. Chipotle declined to comment on staffing at the store but said that the location is now open.

    "The Parmer Lane location was temporarily closed on Monday due to available labor, but reopened Tuesday with normal business hours," a spokesperson told Insider. As of Thursday, November 18, the restaurant still did not appear to be accepting online orders.

    "In a few minor instances, there have been challenges with available labor so we made adjustments in these restaurants to temporarily accommodate the needs of the business," the spokesperson said.

    Chipotle, like the broader restaurant industry, has seen instances recently of workers walking out and quitting as a symptom of what's referred to as a labor shortage. Business owners say they're unable to find staff and cases even cite a lack of desire to work, while workers say they can demand better pay and benefits in the tight labor market. This mismatch has led to restaurants decreasing hours and closing dining rooms.

    Many workers have said they feel they have no choice but to leave these demanding service jobs.
     
  2. bnew

    bnew Superstar

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    base-pay at chipotle in austin,texas is $11/hour. :francis:

    base-pay for general manager is $55,109/yr. if he was working 80 hour weeks for 52 weeks, that would be $13.25/hr.:picard:

    Chipotle Salaries in Austin, TX Area
     
    Last edited: Nov 24, 2021
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  3. Savvir

    Savvir Superstar

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    Good

    It's time owners and corporations start respecting the realities of supply and demand beyond its relevance to making profit
     
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  4. ORDER_66

    ORDER_66 Hellcat Season 2022

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    Pay them MORE!!! :birdman:
     
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  5. itsyoung!!

    itsyoung!! Veteran

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  6. BlackBall

    BlackBall Superstar

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    Shareholders won’t like that :francis:
     
  7. Ya Sinning Mane

    Ya Sinning Mane Superstar

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    couple dollars more then your state living wage so u above water a lil bit
     
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  8. bnew

    bnew Superstar

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    enough to pay their living expenses and save. :ld:
     
  9. ORDER_66

    ORDER_66 Hellcat Season 2022

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    Then let THEM go down there and make the fukking food...:deadrose:
     
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  10. itsyoung!!

    itsyoung!! Veteran

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    so are jobs not supposed to exist for the 15-20 year olds ? Everyone jsut supposed to make the same money rather 15 or 35 that is content living at the bare minimum ? No need to strive for more ? 32 hours a week (part time hours) would need to be around $15-16.

    an extra $5 a hour across lets say 10 employees comes out to near $200,000 extra a year in payroll.

    To scoop chicken.

    We raised min wage in California and most jobs even chipotle and mcondalds now offer near $5 more hour than min wage.

    Still cant find employees. The goal posts will always be moved.

    the real truth is, kids just dont want to work anymore (although I do agree their should be a cap on how many orders a place should take an hour to maintain a healthy moral and workload. These places arent built for mass digital orders + being open inside, but this isnt a hourly issue, this is a logistics issue)
     
  11. BenchPressPapi

    BenchPressPapi High Value Poster

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    You didn’t know you get time and half for working overtime?:dwillhuh:
     
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  12. Ineedmoney504

    Ineedmoney504 SOHH ICEY...WE EATIN

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    Nope. This generation has learned something we didn’t. fukk money, especially at a young age. Imagine breaking yourself down for fukking fast food, dealing with shytty managers and shytty customers.

    this country is heading somewhere different and I’m glad. Soon enough the fast food model as it is won’t be sustainable. Kids don’t wanna kill they self for a chick just to play some bum ass student loans for the rest of they life
     
  13. CodeBlaMeVi

    CodeBlaMeVi I love not to know so I can know more... Supporter

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    ThIs is why I am more nice to restaurant workers nowadays. That was crazy, though.
     
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  14. CodeBlaMeVi

    CodeBlaMeVi I love not to know so I can know more... Supporter

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    There’s no overtime if you get salaried.
     
  15. Anerdyblackguy

    Anerdyblackguy Gotta learn how to kill a nikka from the inside Supporter

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    Chipotle has a 48 billion dollar market cap and it’s stock price soared by over 25 percent Year to year if they can’t offer better perks & benefits for their employees then Chipotle deserves to suffer.
     

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