Any inside sales or call center workers in here?

[hayesc0]

You're right. It fukking sucks.
It doesn't help that other departments or even other retention reps ROUTINELY just dump calls back into the que because they don't wanna take a disconnect/don't know how to handle the call - so you end up with folks even more pissed because they've already been bounced around on the phone. And Spectrum's business strategy makes it tougher to keep customers. How the fukk are you supposed to convince someone to keep paying 150-200 a month for services when they can just go to internet only or another provider for way less?

That was a long post to quote ratio lol.

 

[L@CaT]

I do inside sales for a Life Insurance company. All of my life insurance sales are done over the phone. I probably avg 100+ deals a month.

Not every sales job is created equally unfortunately. I would say 90% of sales job are ass and over promise.

With that said, a good sales job is a company that can provide you with an unlimited amount of leads (no cold calling) and unlimited pay potential.

Current company I work for I’ve been at for 3 years and I’ve more money every single year. I made a 100K last year, this year I’m tracking to about $150K. We have several agents that make over 200K.

My advice for people getting into a saless position is don’t be afraid to learn and leave. Before I found the company I work for I went through a lot of shytty sales jobs that were straight trash, but I learned something new from every job when it came to the art of the sell. By the time I came to the company I work for now, I was so confident In my ability to sell shyt over the phone, I knew I would find success somewhere eventually.

Also understand the difference between a good company and bad one. No company culture is going to be perfect. But when you legit find the company that gives you a real chance of making great money, take advantage of it and work your ass off. Sales is one of the ultimate Grind Jobs. If you can’t grind to make money, it’s wrong career choice for you.

There are so many sales positions out there that you can make so much money in, but finding those positions can be challenging.

If you can find a position in Pharmaceutical sales, Medical equipment sales, and some insurance sales, these are very high income potential jobs.

There are a lot of tech companies that have sales divisions you can make great money in. I know companies like Salesforce have sales reps that make 100-200k a year a well.

If you are self motivated and don’t mind the grind, you can make a ton of $$$ with a career in sales.

 

[Black Miller]

i have worked in like 3 different call centers from 1-800-medicare/blue cross blue shield, wachovia/wells fargo and now at the Veteran's Affairs. depends on what type of industry it is. i am somebody who does his work and just chills out. each one was different in certain ways. if you just doing your job and not into all the drama it can be fine. you can definitely bag something nice in there, but then you got the drama of people being in your business. so you have to be careful with that.

i will say my current is the most money i make, the less work and more chilled plus it's a federal job so i be cooling throughout the day. basically can browse the web(shopping, job searching, watching youtube, boxing matches) all day between calls. my manager is real cool and black too- she not a micro manager if you doing your work, i had been here for 2 plus years, left back in October for a different job then came back in January.

main thing is not to take nothing personal, the customers will sometimes try to make you mad but deep down i be kinda laughing to myself. moreso the louder they get the more calm i get or it they rambling on i just chill and stop talking until they stop then tell them what they can do, cause the policy dictates that. they mad at the policy not you. definitely met and meet a lot of cool peoples throughout the years.

if i wasn't with my girl, i definitely would have a few i would have chopped down in those places.

once you learn the workflow, it's pretty easy. stay on point do your job, and be on time and you can definitely progress to something else if you choose. don't get into the gossip and drama and you good to go.

 

[Fillerguy]

I used to work in a call center for one of the largest banks in the world. I came in expecting to mainly deal with clients but my manager noticed I picked up everything thing quickly. Soon I'm was on a line dedicated to advising financial advisors so I wasn't selling anything really just teaching rich, arggro FA. What I learned:

- keep your eyes open for opportunities: I was only about to skirt pass the normal temp process because I spent my free time learning outside my duties. Most places give you access to their internal website, USE IT.

- learn how to listen without listening: people will can in looking for help but give you speech out their life's problems. Saying oh , I see, okay, and any other filler phrase gives the impression you are listening. And I hate talking to people. Another plus is repeating the last thing what was said. Ppl love that.

- don't smash co-workers: it's tempting because it's easy and that the trap. You'll b smashing about 5 other people. God forbid you Mack on someone a manager is smashing. Happened to this old head I knew who just went back into the work force.

- Leave you ego at home: General rule for life but more so in a call center. It will get you in trouble or make it difficult to do your job. I got over this by approaching calls as if I were speaking to a 4th grader with the excuse being they didn't know any better. Makes the job easy.

 

[Neuromancer]

keep it a buck these and dev ops jobs will be the only jobs left

 

[hayesc0]

keep it a buck these and dev ops jobs will be the only jobs left

Actually they have ai developing for these jobs also lol.

 

[Neuromancer]

Actually they have ai developing for these jobs also lol.

people hate talking to Automatons.

 

[King Poetic]

I do inside sales for a Life Insurance company. All of my life insurance sales are done over the phone. I probably avg 100+ deals a month.

Not every sales job is created equally unfortunately. I would say 90% of sales job are ass and over promise.

With that said, a good sales job is a company that can provide you with an unlimited amount of leads (no cold calling) and unlimited pay potential.

Current company I work for I’ve been at for 3 years and I’ve more money every single year. I made a 100K last year, this year I’m tracking to about $150K. We have several agents that make over 200K.

My advice for people getting into a sells position is don’t be afraid to learn and leave. Before I found the company I work for I went through a lot of shytty sales jobs that were straight trash, but I learned something new from every job when it came to the art of the sell. By the time I came to the company I work for now, I was so confident In my ability to sell shyt over the phone, I knew I would find success somewhere eventually.

Also understand the difference between a good company and bad one. No company culture is going to be perfect. But when you legit find the company that gives you a real chance of making great money, take advantage of it and work your ass off. Sales is one of the ultimate Grind Jobs. If you can’t grind to make money, it’s wrong career choice for you.

There are so many sales positions out there that you can make so much money in, but finding those positions can be challenging.

If you can find a position in Pharmaceutical sales, Medical equipment sales, and some insurance sales, these are very high income potential jobs.

There are a lot of tech companies that have sales divisions you can make great money in. I know companies like Salesforce have sells reps that make 100-200k a year a well.

If you are self motivated and don’t mind the grind, you can make a ton of $$$ with a career in sells.

I do claims adjuster and business insurance for small businesses and go through similar shyt

 

[hayesc0]

people hate talking to Automatons.

Agreed its still coming lol.

 

[King Poetic]

I used to work in a call center for one of the largest banks in the world. I came in expecting to mainly deal with clients but my manager noticed I picked up everything thing quickly. Soon I'm was on a line dedicated to advising financial advisors so I wasn't selling anything really just teaching rich, arggro FA. What I learned:

- keep your eyes open for opportunities: I was only about to skirt pass the normal temp process because I spent my free time learning outside my duties. Most places give you access to their internal website, USE IT.

- learn how to listen without listening: people will can in looking for help but give you speech out their life's problems. Saying oh , I see, okay, and any other filler phrase gives the impression you are listening. And I hate talking to people. Another plus is repeating the last thing what was said. Ppl love that.

- don't smash co-workers: it's tempting because it's easy and that the trap. You'll b smashing about 5 other people. God forbid you Mack on someone a manager is smashing. Happened to this old head I knew who just went back into the work force.

- Leave you ego at home: General rule for life but more so in a call center. It will get you in trouble or make it difficult to do your job. I got over this by approaching calls as if I were speaking to a 4th grader with the excuse being they didn't know any better. Makes the job easy.

 

[luvaznpoon]

That was a long post to quote ratio lol.

Bruh, I had to vent. I'm still coming in mostly, but using up all my personal days as I plot my exit.

 

[hayesc0]

Bruh, I had to vent. I'm still coming in mostly, but using up all my personal days as I plot my exit.

I understand lol I work for Garmin product support not sure if I mentioned that or not.

 

[XannyWarbucks]

I've done enough sales and calls bullshyt, but nothing like spectrum.

1. Leave all your bullshyt outside- DO NOT BRING ALL THAT NEGATIVE shyt FROM HOME TO THIS JOB, BECAUSE YOU WILL SPAZ OUT REALLY fukkING QUICKLY! I've seen bytches tell people to meet them up somewhere so they could square-up, there's no need for shyt like that.
2. The customer is usually wrong. Your job is to get them on the right track. 90% of these dudes do not read the contracts they signed, bills, or offers they agreed to. Like someone said before, speak to them like they're a 4th Grader. Respond accordingly, "Oh, I understand, I'm going to stay on the line with you" Use active listening, regurgitate all the bullshyt they're telling you back to them. "I understand you're upset..." They'll always go for that. It's like talking to a girl, but money is involved.
3.Don't fall for the trap. Don't fukk these girls. shyt is tempting cause everyone starts feeling some type of way when they're surrounded by the same people for 80% of the day, but don't do that shyt. TRUST ME, it will not end good for you.
4. FREE TIME= LEARNING. Do everything you can to learn something new. Learn how to use the copier, fax, all that bullshyt. Do not be one of those "let me sit and wait for a call" nikkas. The smartest way to not get dumped a bunch of bullshyt by your manager, is to learn shyt so you don't have to ask him anything. Think about it as avoiding taxes, and anytime you need your manager for something- take it as a tax.
5. Pretending. The offset of the last point. Once you have the hang of everything, just pretend you're busy. Pretend you're making spreadsheets, calls, press-releases, everything. Like I said earlier, you want to limit the amount of times your manager comes to you.
6.Do not stay for more than a year. I would say 3-6 months. This is usually a job you take to pay something off, make extra or prepare for a move. It pays good, but don't be those "I'm going to get promoted in a year" people, who end up staying for 3+ years in the same position.

 

[Moesif]

I'm typing this from my callcenter job; this sums everything up

-talk to frustrated people
-talk to cool people and chat them up
-browse coli for 60% of the time

It differs drastically depending on what kind of campaign you get put in they all offer a different experience

 

[hayesc0]

I'm typing this from my callcenter job; this sums everything up

-talk to frustrated people
-talk to cool people and chat them up
-browse coli for 60% of the time

It differs drastically depending on what kind of campaign you get put in they all offer a different experience

What type of schedule you work right now im monday- friday 8-5 but im about to switch saturday- tuesday 7-6?