The United Parcel Service admitted Wednesday that it would be unable to deliver Christmas packages to thousands of customers across the country on time this year.
Citing a massive backlog, the world’s largest parcel service simply could not make shipments on time, spokeswoman Natalie Black told CNN.
“We’re terribly sorry,” Black said.
Red-faced officials added “the volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas so some shipments were delayed.”
Black added that employees are “working around the clock to resolve this issue,” but drivers still had the holiday off as planned. Many items still won’t make it to their destinations until Friday.
UPS brass said they underestimated the giant volume of air packages they would receive during a shortened time frame between Thanksgiving and Christmas. They were also faced with severe weather in Dallas, which hindered deliveries.
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