Coli IT gang help me out here

[Larry Lobster]

I can't access my ftp account with filezilla,i be having the ETIMEDOUT problem. i had the same problem with a different website but was able to connect by going on site manager and adding the info there, but thats not working anymore.

 

[Larry Lobster]

I talked with support and they were able to connect, so the problem is on my connection i guess.

 

[Saiyajin]

dont know the answer but imma bump this so you get the help you need

 

[tater]

Unplug everything, then plug it back up

Thank me later

 

[Gold]

Assuming they aren't lying to you and the issue is on your end, this means you aren't talking to the server for some reason. Could be invalid server address, could be bad dns entry, could be local windows firewall, etc.

Check your FileZilla config to find the server IP and test ICMP.

Simple test:
"ping <server name>" and "tracert <server name>"

If this doesn't work but you have a server name (address) and not an IP, run this command: nslookup <server name>
This will return the IP address.

Use this IP address instead of the server name in your configuration.
Save the configuration
Doing this will bypass your DNS. Let me know if this works or if you need any help doing this.

 

[Larry Lobster]

 

[Larry Lobster]

Assuming they aren't lying to you and the issue is on your end, this means you aren't talking to the server for some reason. Could be invalid server address, could be bad dns entry, could be local windows firewall, etc.

Check your FileZilla config to find the server IP and test ICMP.

Simple test:
"ping <server name>" and "tracert <server name>"

If this doesn't work but you have a server name (address) and not an IP, run this command: nslookup <server name>
This will return the IP address.

Use this IP address instead of the server name in your configuration.
Save the configuration
Doing this will bypass your DNS. Let me know if this works or if you need any help doing this.

Thanks i will try, and no they were not lying, dude even sent me a video of him connecting.

 

[Gold]

Thanks i will try, and no they were not lying, dude even sent me a video of him connecting.

Hmm, well that video isn't definitive (it depends on if he was also using a public connection, or a secure local one).

But to speed up the process, the ETIMEDOUT error should actually have the host name and IP address right there in the error

 

[Larry Lobster]

@The Wave it didn't work, i keep getting the timed out error

Maybe i need to open a port on the router

 

[Gold]

@The Wave it didn't work, i keep getting the timed out error

Maybe i need to open a port on the router

But you didn't bypass dns yet.

Here set Host IP (The server that you are trying to connect to) to 136.243.154.86
Oh and disable windows firewall on outgoing traffic

Lemme know if this doesn't work.

If not I want to see ping and tracert results to that domain from your machine

 

[Larry Lobster]

@The Wave i just connected, i watched the video support guy sent me and when he connected it uses a different IP, weird...

 

[Gold]

@The Wave i just connected, i watched the video support guy sent me and when he connected it uses a different IP, weird...

Good

 

[Larry Lobster]

Good

Thanks for the help.

 

[Larry Lobster]

Good

A question, is the IP address the same for different users? I mean if i create a new user on the hosting site will the ip address be the same?

 

[Gold]

A question, is the IP address the same for different users? I mean if i create a new user on the hosting site will the ip address be the same?

Maybe yes, maybe no. It depends on how many different servers the company has available to hosting and if you get assigned the same one fo ryour data. If they have "HOST-SRV1, HOST-SRV2, HOST-SRV3", you could get placed on either one of those and they would all carry different IP addresses.

But if you got placed on the same one, then yes you would have the same IP address.

Also Domain name entries and IP addresses are not always a 1-to-1 ratio due to if he was connecting to "probe.filezilla-project.org" like you were, it doesn't necessarily mean his data lives on the same server as yours


Out of curiosity, what was the correct IP address was that he was using?