Got a support interview tomorrow, help a breh out

[you're NOT "n!ggas"]

This would be a career transition for me, I haven't worked in tech at all so I don't fully know what to expect in terms of the interview. I had a phone interview earlier today which went pretty smooth, but it wss really just getting to know me. They said the interview would be 30mins to an hour, and I took an IQ type test leading up so should I be prepared for more shyts like that? Would they throw some scenarios/situations at me? How should I prep? Any advice is appreciated.

 

[KingTut]

What kind of role is it? Level 1 support where you will be on the phone mostly? If so then be prepared to answer questions like "how would you deal with an impatient or angry customer?" Make up a story about how you've dealt with one before.

They might also ask some low level technical questions about how to fix common computer errors so be prepared for that also.

 

[you're NOT "n!ggas"]

What kind of role is it? Level 1 support where you will be on the phone mostly? If so then be prepared to answer questions like "how would you deal with an impatient or angry customer?" Make up a story about how you've dealt with one before.

They might also ask some low level technical questions about how to fix common computer errors so be prepared for that also.

Yeah level one. Phone, chat and email. It's for a SaaS

 

[you're NOT "n!ggas"]

I got what sounds like a technical interview tomorrow using Zoom. This'll be interview #3.