Having to speak to "Tanisha" on the phone for a Customer Service issue UNAPPRECIATION!!!

HoLLaBaCK

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I usually have no problem, I've worked around them in the past so I know how to talk to them without it having into end up like that. I dunno breh, you gotta have the gift of gab I guess. Besides it's better to go in on the supervisor or the top person I can talk to, not customer service that shyt petty.
Why should you need the gift of gab to deal with customer service :mindblown:

I take everybody at face value but if your not doing your job then I need to speak to your manager ASAP...shyt as soon as I hear a hint of attitude or get the sense "you don't know what the fukk your talking about" it's :whoa: I need to speak to YOUR manager.
 
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Chesirecatdaddy

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I used to get drunk and pretend to holla at gas station attends and bytche sfrom mickey Ds, wendy's, bk.... they would throw in free food into my bag and I would never even ask for the number.

I remember I flirted up this fresh off the boat haitian gas station attendant girl and did ask for the number... dat accent was hilariou... but i could only laugh on the inside.
 

K-ZOE

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Last spring I was looking for a lawyer to find out if I had a case to go to court over an issue I had. Whenever possible I try to patronize black businesses. I google lawyers in Baltimore and I find I site which lists law firms. Most listings with a picture were of white people. I understood because as a DJ with an ethnic name, I don't have my pic on my listing on a similar DJ site. The important thing is to get a potential client to click thru to your website or call you first and then they can be prejudiced after that if they choose. So on the lawyer site I'm tryna find "black" names on the listing with no pics. Bingo! I find a guy with a name like Malik Torres. If this wasn't a brotha, he was close enough. So why did this gum-poppin, no customer-service training, hood rat answer the phone?? I shyt you not the bytch was so ghetto, this coulda been a comedy skit. I'm tryna explain my case to the bytch and finally she cuts me off and says "Hoe Lawn (hold on)". Next thing I know a guy is on talkn about "Can I help you?" I ask who this is? Dude is like "Ummmm....Malik Torres. Can I help you?" Real smug like I can see the mufukka and should know who I'm talking to. I say ok, She didn't tell me she was transferring me to you, so I had no idea. Did she fill you in on why I'm calling or do I need to start over? He says "well let me see here", and starts pulling up all kinda irrelevant history about me from some database. As he's reading off certain shyt I'm like "man thats all fine and good but none of that shyt is what I'm calling about". He gets smug again. "Well I'm just doing this to determine what may be the cause of your issue". I said "I was about to tell you and next thing I know you're on your computer pulling up old shyt. You never even asked me a question!" This mufukka says 'Oh well she said you didn't know what the issue was". At that point I went in. I told him I was telling the ghetto bytch my issue (which was too complicated for her GED ass) and then she put me on hold and the all of a sudden he was on the line. I told him theres no way she I didnt know why I was calling, what the dumb bytch mustve done was hand him the phone and say "talk to him, he 'ont know what he talkn about". I told him the only reason I called him was trying to support black business but if you got untrained idiots like her answering the phone, you won't be around next year. I said clearly you or somebody up there is fukking that bytch cuz there's no way somebody interviewed her and was like "yeah we gonna put her in reception".
 

BreezyH

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Ii just try to start the convo off extra nice/polite - they not use to that (in or out of work :russ:) so it usually catches them off guard
 

who_better_than_me

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It's usually the minority , but that minority will ruin it for the majority with me. I took my phone to verizon after the snowstorm to get it fixed and I got unlucky in my draw and got the one female that decided to come in . That broad took my phone, went to the technical area, spoke to her homeboy, and came back and gave me my phone unresolved. Butch any do shot but turn my on and gave it back. Told me it can't be fixed. Nvm the fact that this is a recurring issue and I'd had it fixed multiple times before. I gave her another chance and she refused. I sat and waited for somebody else and the whole time she kept questioning me and I didn't respond or acknowledge her presence. Waited til I saw somebody I recognize (been coming to that same location for year), gave it to homeboy and he resolved it right away. Instantly. Ole girl got salty as shyt and the ppl who signed in behind me witnessed my situation and requested somebody other than her.

Laziness.
 

Chesirecatdaddy

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Last spring I was looking for a lawyer to find out if I had a case to go to court over an issue I had. Whenever possible I try to patronize black businesses. I google lawyers in Baltimore and I find I site which lists law firms. Most listings with a picture were of white people. I understood because as a DJ with an ethnic name, I don't have my pic on my listing on a similar DJ site. The important thing is to get a potential client to click thru to your website or call you first and then they can be prejudiced after that if they choose. So on the lawyer site I'm tryna find "black" names on the listing with no pics. Bingo! I find a guy with a name like Malik Torres. If this wasn't a brotha, he was close enough. So why did this gum-poppin, no customer-service training, hood rat answer the phone?? I shyt you not the bytch was so ghetto, this coulda been a comedy skit. I'm tryna explain my case to the bytch and finally she cuts me off and says "Hoe Lawn (hold on)". Next thing I know a guy is on talkn about "Can I help you?" I ask who this is? Dude is like "Ummmm....Malik Torres. Can I help you?" Real smug like I can see the mufukka and should know who I'm talking to. I say ok, She didn't tell me she was transferring me to you, so I had no idea. Did she fill you in on why I'm calling or do I need to start over? He says "well let me see here", and starts pulling up all kinda irrelevant history about me from some database. As he's reading off certain shyt I'm like "man thats all fine and good but none of that shyt is what I'm calling about". He gets smug again. "Well I'm just doing this to determine what may be the cause of your issue". I said "I was about to tell you and next thing I know you're on your computer pulling up old shyt. You never even asked me a question!" This mufukka says 'Oh well she said you didn't know what the issue was". At that point I went in. I told him I was telling the ghetto bytch my issue (which was too complicated for her GED ass) and then she put me on hold and the all of a sudden he was on the line. I told him theres no way she I didnt know why I was calling, what the dumb bytch mustve done was hand him the phone and say "talk to him, he 'ont know what he talkn about". I told him the only reason I called him was trying to support black business but if you got untrained idiots like her answering the phone, you won't be around next year. I said clearly you or somebody up there is fukking that bytch cuz there's no way somebody interviewed her and was like "yeah we gonna put her in reception".
AYO HOL LAWN

can you split that up into pramagraphs my nikka?
 

DrX

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Last spring I was looking for a lawyer to find out if I had a case to go to court over an issue I had. Whenever possible I try to patronize black businesses. I google lawyers in Baltimore and I find I site which lists law firms. Most listings with a picture were of white people. I understood because as a DJ with an ethnic name, I don't have my pic on my listing on a similar DJ site. The important thing is to get a potential client to click thru to your website or call you first and then they can be prejudiced after that if they choose. So on the lawyer site I'm tryna find "black" names on the listing with no pics. Bingo! I find a guy with a name like Malik Torres. If this wasn't a brotha, he was close enough. So why did this gum-poppin, no customer-service training, hood rat answer the phone?? I shyt you not the bytch was so ghetto, this coulda been a comedy skit. I'm tryna explain my case to the bytch and finally she cuts me off and says "Hoe Lawn (hold on)". Next thing I know a guy is on talkn about "Can I help you?" I ask who this is? Dude is like "Ummmm....Malik Torres. Can I help you?" Real smug like I can see the mufukka and should know who I'm talking to. I say ok, She didn't tell me she was transferring me to you, so I had no idea. Did she fill you in on why I'm calling or do I need to start over? He says "well let me see here", and starts pulling up all kinda irrelevant history about me from some database. As he's reading off certain shyt I'm like "man thats all fine and good but none of that shyt is what I'm calling about". He gets smug again. "Well I'm just doing this to determine what may be the cause of your issue". I said "I was about to tell you and next thing I know you're on your computer pulling up old shyt. You never even asked me a question!" This mufukka says 'Oh well she said you didn't know what the issue was". At that point I went in. I told him I was telling the ghetto bytch my issue (which was too complicated for her GED ass) and then she put me on hold and the all of a sudden he was on the line. I told him theres no way she I didnt know why I was calling, what the dumb bytch mustve done was hand him the phone and say "talk to him, he 'ont know what he talkn about". I told him the only reason I called him was trying to support black business but if you got untrained idiots like her answering the phone, you won't be around next year. I said clearly you or somebody up there is fukking that bytch cuz there's no way somebody interviewed her and was like "yeah we gonna put her in reception".
"yeah we gonna put her in reception"


smh hahhaha
 

MercuryHayes

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Call me a :racc00n: all you want, but having to talk to a sassy black woman on the phone for a customer service issue (whether it be cell phone, student loans, other bills) has to be one of the most frustrating experiences in life. :snoop:

I rarely ever get my shyt resolved and end up fuming from the overall negative/short tempered attitude on the phone. I'm not going to lie, I usually just end the call quickly and call back in hoping for a better agent. :beli:

What a c00ntastic post we have here. We all know everything you wrote applies to Middle eastern reps and agents and them PRIMARILY.

I can't even tell you a time when a beautiful black queen didn't hear my voice and give me the best cust service imaginable. I even do the surveys for my sistas.

1100690.gif
 

Roberto Dinero

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AYO HOL LAWN

can you split that up into pramagraphs my nikka?

Pramagraphs? :usure: :laugh:

I've only had that experience once. I had to call the council over some shyt and this dumb ass rude bytch was giving me all this attitude. It can be pretty infuriating.

The worst are call centre sales agents calling you and trying to sell you shyt. I know cause I used to work in one of those places. This bytch from British Gas kept calling me trying to switch my electricity to them and she was rude and aggressive as shyt. Saying, well, don't you wanna save money sir? Its funny cause in the span of about 3 months I got 3 different calls from the same chick. I could tell it was her. Some Scottish broad.

Then the last time she called, right after her call a manager from British Gas called me saying, where you happy how that phone call you just received was conducted? And I said no, I'm not. Stop calling me, trying to offer me this deal. Its already been 3 times and I'm not interested. That bytch probably got fired :laugh:
 

2Quik4UHoes

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Why should you need the gift of gab to deal with customer service :mindblown:

I take everybody at face value but if your not doing your job then I need to speak to your manager ASAP...shyt as soon as I hear a hint of attitude or get the sense "you don't know what the fukk your talking about" it's :whoa: I need to speak to the manager.

I just talk to the supervisor if its any problems breh, its no point in goin crazy unless they say some serious shyt. Usually I have no problem with these "types" either way tho.
 

dtownreppin214

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What a c00ntastic post we have here. We all know everything you wrote applies to Middle eastern reps and agents and them PRIMARILY.

I can't even tell you a time when a beautiful black queen didn't hear my voice and give me the best cust service imaginable. I even do the surveys for my sistas.

1100690.gif
c00n, tom, cac...call me what you want, I don't give a shyt. sassy ass black women with no type of decor or manners are not MY type of queens. maybe you but i got higher standards than that playboi.
 
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