Mexican jack n da box worker refuses deaf womens order

[bnew]

Viral video shows deaf woman berated at Jack in the Box drive-thru for not using speaker to order

CAMPBELL, Calif. (KGO) -- ReVae Arnaud-Jensen is not a confrontational woman. She describes herself as a hardworking, responsible, single mother of three.

But, when she tried to order at a Jack in the Box in Campbell on Aug. 31 and the man behind the counter refused her service, as captured on video, she knew she had to stand her ground.

Arnaud-Jensen is profoundly deaf, no hearing at all. She was born that way. While she can read lips, she could not hear the voice over the speaker.

When she proceeded to the next window to explain, the employee was angry that she was not responding. She stayed for two hours and never got her order.

"I was just fed up, the constant, you know, telling us to go, to go, when it should be equal access," she said.

There are approximately 40 million people who are deaf or hard of hearing in the United States. Arnaud-Jensen says she is fighting for the entire community. It's one of the reasons why she posted the video on Facebook.

"I don't like confrontation, but I fight for equal access," she said.

Arnaud-Jensen says she spoke to the manager of the store and was told the employee was fired. But, she is standing her ground and even pursuing legal action for this reason.

"Things done to us, not okay, I will stand and fight for that, for everyone in the community, it's for you guys, the community, not me but for them, so there will be no more suffering for the deaf community."

She says this kind of discrimination happens to her almost every day and it needs to stop. Arnaud-Jensen says she is demanding, at the very least, that Jack In The Box train their employees, including the CEO to understand deaf culture.

ABC7 News reached out to Jack in the Box.

In a statement, they sent ABC7 this response :

"We have been informed of the incident that took place between an employee and hearing-impaired guest, in the drive-thru at a Campbell, CA restaurant on August 31st. We do not tolerate the mistreatment of any customers and expect employees to follow all training procedures, be respectful, courteous and accommodating to all guests. After a thorough investigation of the incident and direct contact with the local franchise owner, we understand the employee in the video has been terminated."

 

[Blankthawtz]

 

[Fanservice]

When brehito threw up deaf gang signs at the end

 

[BaileyPark31]

I wouldn't even get in a car with a deaf driver

Wen I can drive

lol

 

[Antwon Mitchell]

The other passenger should've just made the order and everything would've went smoothly...but no .

 

[BaileyPark31]

For years I had no sense of smell and no off believed me.

I can't imagine how frustrating being deaf is and having to explain it to people that don't gaf......












But she shoulda just went inside and ordered in the first place.

 

[Eastside Get The Money]

Ok two things.

Why is a deaf woman driving? Don’t seem safe but I’ll let her cook

And why are there always Mexicans working at jack n the box. And don’t nann one of them speak any type of English

 

[Kiyoshi-Dono]

Viral video shows deaf woman berated at Jack in the Box drive-thru for not using speaker to order

Okay..
After reading this..
I still have several questions..
It’s obvious you have an impairment..
So why the hell would you go to a drive thru speaker..
Was the restaurant closed..
If so..
Why didn’t the passenger just order for her at the speaker..
If you felt so discriminated against..
Why would you sit your ass in a drive thru for 2 hours..
How about getting the information off the window of the drive thru..
That usually has the district managers information..
And hit all social platforms..
Like other people do in this day and age...
Not trying to victim blame..
And it’s obvious brehito was in the wrong and didn’t use professionalism..
But common sense is missing out of this entire situation..
Both parties share culpability

 

[904]

2 hours? Nobody else in line?

 

[Jay Kast]

I really hate how y'all are trying to make it seem like it's the deaf womans' fault in this situation.

She went through the drive thru like any other person is able to do (what if the lobby was closed?). She needed to SEE the persons' lips to COMMUNICATE, therefore she HAS to drive up to the window.

For the amount of time she was waiting, douchebag couldve made about 20 different meals for her.

How good it must feel to never be permanently impaired and to never.. ever have to deal with the struggles others face.


(The hearing brother in the passenger seat most likely recorded because this is an often occurence for her - she cant ride with a hearing passenger at all times)

 

[The Intergalactic Koala]

This shyt is like a Highlight magazine puzzle:

• The deaf lady is driving..........
• The deaf lady is ordering food at a intercom that even a perfect eared being couldn't hear properly
• The dude holding the camera beside the deaf lady could had ordered the food
• The dude holding the camera is on the passenger side of a deaf lady driving
• The manager could had just accepted the order without tomfoolery

 

[EBK String]

This instant urge to videotape while someone is in distress is troubling..

Makes a simple situation more complicated..

They need evidence

 

[Shang Tsung]

I've worked at a drive-through, I'd be pissed too if some bytch threw my sequence out of wack

The whole thing could have been avoided if the passenger ordered for her or if she got went inside

 

[Kiyoshi-Dono]

So the passenger was her son...
It’s so much to unpack in this video

 

[Hater Eraser]

yo cuban b gave zero real life initiatives