Next step after help desk

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What's the next step after help desk? People keep saying to leave help desk after a year. What's the next position to apply for after that? And how long are you supposed to be there before you leave for the next position ?

You might want to look into Network Operations jobs too. You basically just monitor a network and create tickets after doing basic troubleshooting. It will give you time to study for other certs.
 

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What cert does that require? And what should be the next cert after that one ?



You might want to look into Network Operations jobs too. You basically just monitor a network and create tickets after doing basic troubleshooting. It will give you time to study for other certs.
 

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What cert does that require? And what should be the next cert after that one ?

Net + or CCENT/CCNA.

Net plus is vendor neutral and CCENT/CCNA is Cisco specific. Doesn't really matter which one you do, but if you want to want to specialize in Networking long term, CCENT/CCNA will be the way to go because then you can go after the CCNP/CCIE.

Having a solid foundation in networking will serve you well wether you stay on the networking side or move into security or another speciality.
 

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Can I be successful in this without going to college for IT?

To keep it 100, I tried the college thing, and I just can't pass the math, everyone keeps saying to study, etc. But I fukkin studied my ass off, had tutors, and still failed. It's like no one gets that people can really be that bad at math.

Anyway, in still going to get a degree in something, just want to be able to have a career soon, and hopefully I can do that with IT.

I plan on getting the experience with helpdesk or whatever, I'll keep applying.

I'm just very worried about the future because of not getting a stem degree.



Net + or CCENT/CCNA.

Net plus is vendor neutral and CCENT/CCNA is Cisco specific. Doesn't really matter which one you do, but if you want to want to specialize in Networking long term, CCENT/CCNA will be the way to go because then you can go after the CCNP/CCIE.

Having a solid foundation in networking will serve you well wether you stay on the networking side or move into security or another speciality.
 

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Can I be successful in this without going to college for IT?

To keep it 100, I tried the college thing, and I just can't pass the math, everyone keeps saying to study, etc. But I fukkin studied my ass off, had tutors, and still failed. It's like no one gets that people can really be that bad at math.

Anyway, in still going to get a degree in something, just want to be able to have a career soon, and hopefully I can do that with IT.

I plan on getting the experience with helpdesk or whatever, I'll keep applying.

I'm just very worried about the future because of not getting a stem degree.

You can do well in IT without being a math wiz. You will need to learn basic subnetting which will require some basic math skills. However, it's not that big of deal. IT will always be around because no matter how "good" something is, it always breaks, goes down, etc. The best part of IT is it's what you make of it. If you're lazy you can end up in help desk/desktop support your whole life. If you have ambition, you can leap forward faster than most careers.

For your bachelors, you shouldn't need any advanced math for a degree. What are you majoring in? Maybe change to something that doesn't require anything above basic algebra. While a degree isn't required to get into IT, it can hold you back when applying for jobs because you have to get through the resume filters.
 

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When you say degree, you mean any degree?

Because the IT degree does require higher math. Plus there's a lot more classes I have to take because I didn't take IT before, so it makes it a lot more time consuming.

The degree I'm thinking of going to is English with a concentration for Technical Writing.

I chose that because I believe I can write well, I'm about tech, I'm trying to get into tech, and I can brake things down to people who might not be fluent in tech, also it doesn't require anymore math.



You can do well in IT without being a math wiz. You will need to learn basic subnetting which will require some basic math skills. However, it's not that big of deal. IT will always be around because no matter how "good" something is, it always breaks, goes down, etc. The best part of IT is it's what you make of it. If you're lazy you can end up in help desk/desktop support your whole life. If you have ambition, you can leap forward faster than most careers.

For your bachelors, you shouldn't need any advanced math for a degree. What are you majoring in? Maybe change to something that doesn't require anything above basic algebra. While a degree isn't required to get into IT, it can hold you back when applying for jobs because you have to get through the resume filters.
 

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When you say degree, you mean any degree?

Because the IT degree does require higher math. Plus there's a lot more classes I have to take because I didn't take IT before, so it makes it a lot more time consuming.

The degree I'm thinking of going to is English with a concentration for Technical Writing.

I chose that because I believe I can write well, I'm about tech, I'm trying to get into tech, and I can brake things down to people who might not be fluent in tech, also it doesn't require anymore math.

Yes a degree in English will be fine. Any degree will work so you don't get discriminated against for not having a degree. When you start out in IT, customer service is more important than technical skills anyway. Be sure to play up any customer support skills you have in your interviews.
 

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Wait, wait any degree is fine ? Is that what they're looking for when I keep hearing people don't get promoted because of a degree?

I thought they were only talking about only IT or any IT related degree. So any degree can promote you mostly ?

That made me feel better because there was no way I was getting a stem, health, accounting, or finance degree at all.





Yes a degree in English will be fine. Any degree will work so you don't get discriminated against for not having a degree. When you start out in IT, customer service is more important than technical skills anyway. Be sure to play up any customer support skills you have in your interviews.
 

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Wait, wait any degree is fine ? Is that what they're looking for when I keep hearing people don't get promoted because of a degree?

I thought they were only talking about only IT or any IT related degree. So any degree can promote you mostly ?

That made me feel better because there was no way I was getting a stem, health, accounting, or finance degree at all.

A degree is just a checkbox item for your resume and appearances. No one gives a damn about it, but at the same time it can potentially hold you back if it comes down to you vs another candidate and you don’t have a degree. The subject matter is largely irrelevant as most tech degrees are obsolete in the real world anyway.

Just focus on getting your degree as cheap as possible without taking on a ton of debt. You might be able to land a help desk job on your campus. Don’t overthink it.
 

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Thanks so much man, all I've been hearing is stem or bust and have been depressed ever since.

Most people on here make it sound like you're guaranteed a job if you major in stem.

That's good to know. Thanks so much bro.



A degree is just a checkbox item for your resume and appearances. No one gives a damn about it, but at the same time it can potentially hold you back if it comes down to you vs another candidate and you don’t have a degree. The subject matter is largely irrelevant as most tech degrees are obsolete in the real world anyway.

Just focus on getting your degree as cheap as possible without taking on a ton of debt. You might be able to land a help desk job on your campus. Don’t overthink it.
 

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Why are the tech degrees obsolete ? I'm surprised.



A degree is just a checkbox item for your resume and appearances. No one gives a damn about it, but at the same time it can potentially hold you back if it comes down to you vs another candidate and you don’t have a degree. The subject matter is largely irrelevant as most tech degrees are obsolete in the real world anyway.

Just focus on getting your degree as cheap as possible without taking on a ton of debt. You might be able to land a help desk job on your campus. Don’t overthink it.
 

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Why are the tech degrees obsolete ? I'm surprised.

I was more so talking about an IT tech degree. Hard science STEM degrees are still good, but you mentioned that isn't your focus. Either way, a degree isn't going to make you rich. Just complete it as cheap as you can. If they have a help desk/desk support at your school do that and get your certs and you will be fine.
 

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What would be your second choice of where I should look if I can't find anything at the school ?

Like what kind of place would you happen to know that hires people with no experience?


I was more so talking about an IT tech degree. Hard science STEM degrees are still good, but you mentioned that isn't your focus. Either way, a degree isn't going to make you rich. Just complete it as cheap as you can. If they have a help desk/desk support at your school do that and get your certs and you will be fine.
 
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