"Some of the key complaints that we've spotted just browsing around the web include: the download list, download speeds, credit card authentication issues, friend notifications, and the PlayStation Store layout. People are also eager for two-step authentication to be implemented, alongside a store wishlist, gifting options, and
an increase in cloud storage space.
To be honest, all of the above sound like solid ideas to us – but we'd like more. How about less intrusive maintenance, system-level stat tracking, and more
library organisation options? We're probably delving into the realm of firmware updates here, but the PS4 is so tightly integrated with the PSN these days, that we'd like to see both simultaneously enhanced."
This is the only thing I agree with in the article. The rest of the complaints have never once been an issue for me and I personally don't know of anyone else who shares those complaints. Most people would just like the ability to organize their games and apps the way they would like. Correct me if I'm wrong, but even the XB1 doesn't fully have a solution for this yet. Pinning apps and games to your home screen is very dope, but I think a lot of us would like to see the ability to possible make folders. At least that's what I want. Let me put my games exactly where I want within the UI format.