Okay but what if you can't record it? shyt it was already said. It's not like you gonna have your phone out to record and they're gonna say it again. C'mon, y'all know these things are never that simple. And what if it's a customer which it most likely would be? In most cases employees know better. And what if there's no witnesses? Y'all know people try to do this shyt slick and cunningly so they can get away with it. Y'all sounding naive.