Anyone else work/worked in a call center? WHAT DID I GET MY SELF INTO!

[flea]

I quit after 6 months for Comcast when I was 19. shyt sucked. I still wouldn't do that shyt again.

 

[Formerly Black Trash]

Can you put some resumes out to other states or cities and move to get another NOC job?

Worst call center I had was AT&T
Easiest inhad was esurance...you could get upcwhen u needed to without going six and basically do whatever u wanted as long as u got your shyt done

 

[Silver Surfer]

Fukk the customers....what are your co-workers looking like?? Call centers are notorious for having thots....I should know.... in the mid 2000s I was a legend back for running through them....it got so bad that my supervisor moved me to a diff dept

 

[Micky Mikey]

Fukk the customers....what are your co-workers looking like?? Call centers are notorious for having thots....I should know.... in the mid 2000s I was a legend back for running through them....it got so bad that my supervisor moved me to a diff dept

No thots here just depressed and miserable dudes. My co workers are cool though. Even management is cool to an extent. Its just the actual job that's frustrating. Plus the metrics they expect you to keep up with are unrealistic .
Most of the callers are cool and just want their shyt fixed. You'll get quite a few who can't tell the difference between a usb and Ethernet cable.

 

[Reginald Noble]

It means nothing in the grander scheme of things.

I got fired from a client services (semi-tech) call job after 2 weeks despite having the highest up-sell rate out of the team that week.

I said whatever, same day I looked up an old HS friend and volunteered to help him in a small tech start-up to gain some REAL experience and 5 years later I'm making $100k+

Focus on acquiring and building REAL (tech) skills like SEO, coding, data visualization, SQL/DBA, Python, JavaScript. Take the power back in your career.

Now they WANT to fire my black ass but they CAN'T! Who's laughing now?

The people who fired me at that job are still making 50k and some have been fired themselves or laid off etc and have a shyt life and career. Meanwhile I'm on the forefront of the ad tech space with a bright future

Any nikka working a call center job - Pivot the fukk out as soon as you can

 

[Reginald Noble]

That job is the reason why I am ridiculously nice and understanding to the answering rep.

I am nice to the rep and still get shyt service, the working environment is terrible and it won't change until automation fully enters the thing.

I like doing the online chat and I think the reps prefer it too. That way I can multi-task.

 

[GreenGhxst]

work security

 

[4North1Side2]

I worked in a call center last year full time on top of having a main full time job. It wasn't how the coli described working for call centers with insane amounts of fukkery.

I worked for a company called card works collecting past due credit card payments for Merrick bank. Job was super boring, monotonous, and repetitive.

I sincerely enjoyed being cussed out, it made my day far more interesting and I would try to talk to people as long as I can to make my day go faster. The job environment itself was horrible. Low pay to be treated like robots. $11 a hour starting. Half hour lunch break, 2 10 minute personal breaks that went all too quick. Superiors constantly getting on everyone's case for the smallest shyt.

The chicks at this job were fukking busted. If they looked half way decent, they harbored terrible aggravating personalities which made the idea of hitting it absolutely pointless.

The job was always a temporary extra source of income and I happily walked off the job in nearly 3 months.

 

[1 other person]

work security

Ive had these jobs. Cake as fukk. Sitting down watching tv for 8 hours. Go home at the end of your shift.

 

[Born2BKing]

Try being an assistant manager at a gas station. I did that sh*t back in 2008 and it was so stressful I almost had a stroke at age 22 . to make it worse the store manager was pure hell

Try being the assistant manager of a rent-a-center, in bankhead(atl), right after Hurricane Katrina.

 

[Formerly Black Trash]

@TheReckoning

How did you get a NOC job and how much did it pay?

 

[:-)]

Try being the assistant manager of a rent-a-center, in bankhead(atl), right after Hurricane Katrina.

 

[No Homo]

I worked for Cablevision and Time Warner in NYC and honestly I would check all those housewives from Long Island and those bytchey white girls from brooklyn very quickly. They are the most entitled demographic I dealt with, they believe they are above the rules and policies when they are inconvenienced. After a while dealing with angry customers you learn to not take it personal and just do your job according to policy. I used to wake up with anxiety on certain days because I knew it was going to be war in the office. My advice, learn to get a thicker skin and not give a fukk about their feelings to a certain extent, let them know you are in control of the calll and if they want their problems fixed they have to listen to you. Always remain in control, do not let these angry people control you.

I still carry hate toward call center work from cable companies because people are just entirely nasty, I seen PLENTY of women cry while the phone was on mute because they are being abused by either a nasty old white woman or a white person in general. They judge you on your name and voice immediately and unfortunately many people cant mask their name and are unable to speak white enough.( think a hood brooklyn joint talking on the phone troubleshooting your tv LOL).

Anxiety every other day due to metrics and expectations of arguments with callers made me not want to speak on the phone after work. My final straw was when I clocked into work and for the whole 8 hours every single call was nasty and argumentative and at that moment I gave no fukks and didn't bend or give any credits or forward to supervisors and just stuck it to them hard. The level of stress and arguments you go through wasn't worth the money they were paying me, I would rather make less money than deal with that day in and day out. It is a common to have people collapse from the stress and EMTs have to come pick them up from the floor due to the stress and high blood pressure you will eventually get it.

I worked for cablevision too...at the call center out of melville..i quit that shyt after a month ..that shyt was not worth the stress at all.

 

[patscorpio]

Stressful. Very stressful

 

[mbewane]

yeah did that when I was like 23-24, was outbound calls to sell some stuff, shyt was bs...spent like 9 months there I think, some of the worst times but needed the money...can't remember one positive thing about working there. Then couple years later coming back from abroad i went to another call center, I did the training and the first morning, but at lunch I just took my shyt and never went back