You are being elitist. The below, combined with a few of your other posts come off as pretentious.
This bit here is cringeworthy. One, its ignorant. A lot of companies have their own in-house software applications (hence why they have in-house developers/software engineers) that help desk and IT support is vital in providing support for these applications and answering problems from the end-user's perspective. Developers and engineers don't have the time to answer every user's question and problem regarding the issues with their software and so its delegated to help desk to be the frontline in handling user issues. You can have all the technical know how and still require a call to tech support. In fact, I know in the healthcare and/or research fields (given you mentioned electron microscopes) that help desk and tech support is especially needed and the software is particularly specific for said work.
Secondly, as I said it comes off as someone who is overcompensating for maybe not living up to their own or other's expected potential. Either that, or just outright fronting. The sudden need to post about Arduino boards and electron microscopes to subtlety brag about your supposed experience with technology seems random. Combine this with your other posts, your try hard title "Profesora Emérita de Éter, Mwanamke Mzuri Sana", and just general attitude points to someone who has surface level knowledge of certain things but no real depth or experience of said things. Basically throwing everything and the kitchen sink to plaster the walls with your supposed intelligence and education. Its obvious because I at one time was like this...in middle school. Usually individuals who went to college, especially one as competitive as Yale, eventually lose this special snowflake attitude when they finally realize that they are no longer a special snowflake since they are surrounded with equally if not more impressive people.
If you don't mind answering, what did you major in and/or what is your field of work?