Be A D!ckhead When Checking Into Your Hotel Room, Creh's

[Still Benefited]

Damn.. this is perfect example of filters used as makeup. She did alright in all honesty, but prob went back in the rooms office and cried. Probably tells her boyfriend, family, and friends this story every other day.

You gotta stop these circular arguments. After about 2 back and forths you can tell its not going to end well, why even sit there being polite. Now her blood pressure up and she's trying to hide it. Could've just been like "yes either you take the room you reserved or find another hotel unfortunately" and disappear into the back while he decides, or do some other work. Sitting there having a staring contest was silly.

At a certain point I used to just start trolling customers. If your going to wastebmy time and talk shyt,I was at least going to entertain myself.


"What are we supposed to do,sleep in our car"



"Well,how much trunk space does your car have"



At least they realize you dont give a shyt,and they need to solve their own problem. Or they get frustrated and ask for the manager who gets paid to deal with stupidity.

 

[Woodrow]

I never use 3rd party booking sites for lodging. Ever. Ever.

Thank you. Most important part of the convo was her telling dude he needed to take his issues up with the third party. The hotel isn’t responsible for him deal hunting on a third party website.

 

[Luke Cage]

people always think they can angry/outrage their way into getting what they want.

Bullshyt.

Any reputable company should have a complaints procedure. You do a root cause analysis and then make a decision on whether or not to uphold the complaint.

Seems that many people have the same poor experience when booking through an intermediary. If they collected data on the complaints, they would realise that an easy solution would be providing specific confirmation to the customers before they check out.

One thing I have always found funny working in an office is how poor people's customer service skills are when they come from a retail background. They genuinely don't seem to understand that you should not take a dismissive attitude even if you disagree with the complaint itself.

the entitlement of this post.
someone asks you to do an impossible task. you simply explain that is cannot be done. There was no fault on her part or her business, so a reasonable person would have nothing to complain about. Expecting your workers to accommodate unreasonable requests just makes for a poor working environment for your employee's (ie poor leadership) and a poor environment for your other customers (as evidenced by the caping dude off camera). All around a poor business practice that will just lead to high turnover rates and low customer retention for/repeat business.

 

[Mike Nasty]

Seems that many people have the same poor experience when booking through an intermediary. If they collected data on the complaints, they would realise that an easy solution would be providing specific confirmation to the customers before they check out.

You should have watched the other video. He didn't make a mistake, he didn't want to pay for the two queens, so he tried to have her switch them at the desk. His plan would have worked except they were sold out. Plus you could tell he was full of shyt cause anyone else would just cancel the reservation and go to another hotel.

 

[Umoja]

lol what you're describing is something every hotel has. Booking.com has all of that. You confirm your res like twice. The dude is an idiot.

need and should have are two different things. clearly misbookings and rude guests aren't really changing their bottom line. its human error. you should be a decent human being no matter what mood you're in. this is why there's a labor shortage now. this blonde girl probably gonna quit and get a job at your office

And then she would quit that job or break down crying. People in customer serving roles don't seem to grasp the idea of deescalating conflict and preserving relationships. They seem to think that being in the right is enough.

And an adequate Complaints procedure would cover that. "I'm sorry you feel that way sir. I will raise this as a complaint. Please provide me with your contact details and someone will be in touch".

And companies are short staffed because they are not providing the right incentives. They're not offering the right incentives because they are satisfied with providing a poor service as they pay inexperienced teens peanuts.

people always think they can angry/outrage their way into getting what they want.

the entitlement of this post.
someone asks you to do an impossible task. you simply explain that is cannot be done. There was no fault on her part or her business, so a reasonable person would have nothing to complain about. Expecting your workers to accommodate unreasonable requests just makes for a poor working environment for your employee's (ie poor leadership) and a poor environment for your other customers (as evidenced by the caping dude off camera). All around a poor business practice that will just lead to high turnover rates and low customer retention for/repeat business.

It is not "entitlement". You do not need to acquiesce every customer demand. You should acknowledge their frustration with the service provided and have a system in place to both track and provide a response.

In reputable professions, you need to have those procedures in place by law.

 

[Luke Cage]

It is not "entitlement". You do not need to acquiesce every customer demand. You should acknowledge their frustration with the service provided and have a system in place to both track and provide a response.

In reputable professions, you need to have those procedures in place by law.

you're a fakkit for negging

 

[Umoja]

you're a fakkit for negging

I'll escalate your frustration as a complaint and get back to you in the next 10 working days

 

[Indeed]

Clown behavior

 

[drederick tatum]

Always book your hotels directly, and join their points program.

You can roll the dice sometimes with flights but never with lodging or rental cars.

She handled it like a pro


He was trying to steer it towards getting something for free, but dumbass used a third party.

She explained in the follow-up video that the room he was demanding was the one he reserved first, but then he cancelled it and changed it the one she was giving him. He was just trying to get the better room for the cheaper rate and pretending it was a mistake on the hotel's part. Which it was not. He knew what he was doing.

 

[Hoshi_Toshi]

That man gotta be retarded

And that’s why you always book thru the hotel itself