It goes like this. Women are abusive by nature , give them power and they will abuse it to immense levels because they do not know how to be leaders/bosses. All the cues they have to be leaders come from males , instinctually they do not want to or understand how to be leaders. People hire obnoxious black women in customer service positions because they know
1) these women will abuse this power
2) will be unreasonable and unhelpful perpetuating the idea that all blacks are this way.
9/10 when the person act this way you may ask to see a higher up. 9/10 that higher up is a helpful, empathetic white male who tells you exactly what the black women said only this time he uses a soft and caring voice. You leave the store mad at the black bish (and black people in general) but happy that the white male(perpetuating the idea that they are out saviors) treated you like a human being .