Its so hard to get a help desk job in Phoenix

[Formerly Black Trash]

Recruiter for help desk, gotdamn
fukk that middle man shyt


Phoenix Job Fair - October 14, 2019 Job Fairs & Hiring Events in Phoenix AZ

Thanks bruh

 

[Formerly Black Trash]

Is it alot of black there

No but more than it used to be

 

[BaldingSoHard]

Is it alot of black there

I wouldn't say a lot. But there's enough. Black people definitely stand out around here though, which leads to a good amount of solidarity. Very beautiful women. Low cost of living. Best winters on the planet. I love it here.

 

[Rusty$hackleford]

Thanks bruh

I like the job fairs, gives me a chance to work on interviewing and networking skills. Find it to be a more relaxed environment. Might be able to pick up other tips cues and things that work by observing other applicants

Oh- try MCCCD and utilities/telecommunications

 

[KodeBlue]

Apply for Customer service at a Spa, furniture store, or golf course. They seem to be the main 3 businesses i saw out there.

 

[Formerly Black Trash]

Apply for Customer service at a Spa, furniture store, or golf course. They seem to be the main 3 businesses i saw out there.

I have a job but I want help desk while I focus on my ccna

 

[Lord_nikon]

I feel your pain. I got my A+ cert in July and I still can’t get any help desk jobs. I’m in DC as which is supposed to be one of the leading sectors for IT jobs. I don’t know if it’s because I have little experience or something else.

Both probably


this is from a job in my state IT Help Desk... look at all this BS,

• Provide expert remote desktop support and basic server administration with a focus on:
  • Client satisfaction
  • Service delivery quality
  • Technical excellence
• Drive to meet and exceed organizational goals for:
  • Cost per Contact
  • Utilization
  • Customer Satisfaction
  • First Contact Resolution Rate
  • Employee Satisfaction
  • Average Speed to Answer
• Demonstrate strong customer service skills to provide phone support including:
  • Listening to the customer to gain an accurate understanding of the situation
  • Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
  • Producing accurate and detailed documentation at the client and incident level
  • Resolving conflict
  • Provide expert remote support for desktops, printers, mobile devices, and basic server administration.
  • Follow task creation, work, closure, and escalation procedures
  • Support team members with resolving client issues
• Meet or exceed position Key Performance Indicators (KPIs) Excel in the areas of:
  • Remote troubleshooting skills
  • Client service skills
  • Professionalism
  • Punctuality
  • Technical competencies defined for the position
• Note: This job description is not intended to be all-inclusive.
• Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Competencies (Knowledge, Skills and Abilities)

• Familiarity with the use of and troubleshooting current version of the Mac OS (Desktop) is a plus
• Working knowledge of mobile devices, laptops and desktops
• Working knowledge of common desktop applications including the most current version of Microsoft Office
• Working knowledge of current tape and common business-class online backup solutions
• Working knowledge of client/server printing
• Strong interpersonal and oral communication skills, attention to details
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Ability to present ideas and solutions in user-friendly language
• Highly self-motivated and directed
• Proven analytical and problem-solving abilities
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Ability to type between 30 to 45 words per minute

Experience, Educational Reqts and Certifications

• Call Center experience preferred
• High School Diploma or equivalent
• 1 to 2 years of experience with troubleshooting and providing remote support
• BA, BS or similar degree in Computers/Electronics or relevant experience
• 1+ years of experience troubleshooting the current versions of the Windows Desktop Operating Systems
• 1+ years of experience with basic administration of the following:
  • The most current versions of the Windows Server family operating system
  • The most current versions of Microsoft Active Directory
  • The most current versions of Microsoft Exchange Server
• At least one of the following industry certifications is preferred:
  • Microsoft Technology Associate (MTA)
  • CompTIA A+
  • MCTS/MCP Windows 7 or above

 

[⠀X ⠀]

Go sell cars or something. Even if you suck, you'll make more than you would doing helpdesk.

I only got a helpdesk job because I had experience. I only got experience because I knew someone and they recommended me. So it wouldn't hurt you to get out there and meet people who are established in their careers and can hook you up.

 

[KingTut]

IT is the hardest field to break into without experience. But once you break in, the sky is the limit.

If someone would've told me I'd be doing and making what I'm making now 3 years ago when I was at the help desk I would've laughed in their face. One of those laughs where you start slappin your knee and shyt.


Just lie on your resume OP. Trust me.

 

[Formerly Black Trash]

IT is the hardest field to break into without experience. But once you break in, the sky is the limit.

If someone would've told me I'd be doing and making what I'm making now 3 years ago when I was at the help desk I would've laughed in their face. One of those laughs where you start slappin your knee and shyt.


Just lie on your resume OP. Trust me.

I'm going to update this thread with my last help desk job

 

[DJSmooth]

I'm lowkey offended
I had 1 interview that I didnt get
Another phone interview where I was dodnt make it past the hiring manager

And a bunch of recruiters telling me to reply confirm and never following back up

I'm like goddamn these are jobs that pay around the same slightly above low wage that I make now and I've done it before

I feel your pain. I got my A+ cert in July and I still can’t get any help desk jobs. I’m in DC as which is supposed to be one of the leading sectors for IT jobs. I don’t know if it’s because I have little experience or something else.

I'll give a real answer.

In IT if you are black you need to be overqualified for the position even if it is entry level.

 

[Formerly Black Trash]

I'll give a real answer.

In IT if you are black you need to be overqualified for the position even if it is entry level.

I had a job in Pontiac MI and they hired anybody

I thought all of them was like that

Got me wishing I didnt walk out with a no call no show because my supervisor passed out mandatory OT and didnt even ask me what days I wanted

 

[Formerly Black Trash]

If I dont get the job I want before the end of the year I'm moving to Rocheste, NY
Ita affordable

 

[Trappnantez]

I had a job in Pontiac MI and they hired anybody

I thought all of them was like that

Got me wishing I didnt walk out with a no call no show because my supervisor passed out mandatory OT and didnt even ask me what days I wanted

where at in Pontiac bra

 

[BeeCityRoller]

Phoenix Racial Composition as of 2010:

• White (includes White Hispanics) 65.9%
• Hispanic or Latino (of any race) 40.8
• Black or African American 6.5%