No sorry you're wrong.
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The industry is in trouble. In order to "win" with consumers you must run a business that looses money.
Well of course Microsoft is gonna make more, as it is they receive alot more revenue for Live, profits go up and down every year but doesn't mean it's not profitable. Profits were still made
In order to win you have to find a way to create a business that keeps consumers happy first and foremost. They are always the most important gear and you don't push all the problems onto them.
Edit: that graph actually points out what I said, look at the decrease in other divisions compared to sony's gaming division.