Hello,
I really apologize for the delay in processing your order and for any inconvenience this has caused.
Your order is currently being prepared for shipment, and should leave our fulfillment center soon. Once it has shipped, we'll send you an e-mail confirmation.
I hope you'll understand that we do our best to ensure that all orders meet the estimated delivery date listed in Your Account. Clearly, we have not met those standards in this case.
To assist you with this further, I'll follow up on your order everyday to track the progress of your shipment and I'll e-mail you once it has shipped.
We hope to see you again soon.