Anyone else work/worked in a call center? WHAT DID I GET MY SELF INTO!
- Thread starter Micky Mikey
- Start date
Black Nate Grey
The God Emperor of Mankind
Quit.
. to make it worse the store manager was pure hell 
Mr. Somebody
Friend Of A Friend
I did that job before. Before the invention of smart phones. A different era friends. I got fired because after memorizing the script i would play a nintendo emulator while on calls which consisted of telling people to reboot, reinstall or send in their broken device. The president of the company did a floor tour and i was busted, and that was the end of friends.
Fraternization and video games seemed to be how people passed the time.
Nameischosen
Banned
I worked for Cablevision and Time Warner in NYC and honestly I would check all those housewives from Long Island and those bytchey white girls from brooklyn very quickly. They are the most entitled demographic I dealt with, they believe they are above the rules and policies when they are inconvenienced. After a while dealing with angry customers you learn to not take it personal and just do your job according to policy. I used to wake up with anxiety on certain days because I knew it was going to be war in the office. My advice, learn to get a thicker skin and not give a fukk about their feelings to a certain extent, let them know you are in control of the calll and if they want their problems fixed they have to listen to you. Always remain in control, do not let these angry people control you.
I still carry hate toward call center work from cable companies because people are just entirely nasty, I seen PLENTY of women cry while the phone was on mute because they are being abused by either a nasty old white woman or a white person in general. They judge you on your name and voice immediately and unfortunately many people cant mask their name and are unable to speak white enough.( think a hood brooklyn joint talking on the phone troubleshooting your tv LOL).
Anxiety every other day due to metrics and expectations of arguments with callers made me not want to speak on the phone after work. My final straw was when I clocked into work and for the whole 8 hours every single call was nasty and argumentative and at that moment I gave no fukks and didn't bend or give any credits or forward to supervisors and just stuck it to them hard. The level of stress and arguments you go through wasn't worth the money they were paying me, I would rather make less money than deal with that day in and day out. It is a common to have people collapse from the stress and EMTs have to come pick them up from the floor due to the stress and high blood pressure you will eventually get it.
I still carry hate toward call center work from cable companies because people are just entirely nasty, I seen PLENTY of women cry while the phone was on mute because they are being abused by either a nasty old white woman or a white person in general. They judge you on your name and voice immediately and unfortunately many people cant mask their name and are unable to speak white enough.( think a hood brooklyn joint talking on the phone troubleshooting your tv LOL).
Anxiety every other day due to metrics and expectations of arguments with callers made me not want to speak on the phone after work. My final straw was when I clocked into work and for the whole 8 hours every single call was nasty and argumentative and at that moment I gave no fukks and didn't bend or give any credits or forward to supervisors and just stuck it to them hard. The level of stress and arguments you go through wasn't worth the money they were paying me, I would rather make less money than deal with that day in and day out. It is a common to have people collapse from the stress and EMTs have to come pick them up from the floor due to the stress and high blood pressure you will eventually get it.
Did I t before, I hated people calling in swearing yelling at you calling you every name in the book and you know some pencil neck.geek manager is listening to your call so you take it
I work in one now....
It's not as bad as my last job.
No big deal.....
It's not as bad as my last job.
No big deal.....
Data-Hawk
I have no strings on me.
Did tech support for 5 years. looking back,not sure how the hell I did it for 5 years. Honestly just got lazy and the pay was a lot better than warehouse jobs. But yeah I still wanted to kill some of those idiots on a daily basis. Lol
Jeffrey Lebowski
i'm the dude
Posting from my tech support call center job right now. Only way I've survived for as long as I have is by working the overnight shift, I wouldn't last if I was on the day shift and dealing with these entitled a$$holes in greater volume.
Would go into further details but don't want to self-incriminate.
Would go into further details but don't want to self-incriminate.
AyBrehHam Linkin
First Black Brehsident
Used to work at a contractor for dish network, inbound sales. My coworkers were funny as fukk but the job was pretty much hellish
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NoChillJones
Banned
Learn the art of passive aggressiveness and it will do wonders for your phone calls. Ive learned to make a a$$hole feel like a dumbass while still putting on a smile
Everything else...take time off often and rejuvenate. I get 25 days a year. I have 3 day weekends at least twice a month....work hard play hard.....
....best I can say. If you truly learn the art of cust service you can recogonize the patterns of a call and stall it out before it even escalates.
Heafcliffe
Hope there's puddin' in the clink...
Did it for a number of years and YES IT WAS STRESSFUL. Almost (and, in some cases, did) black out on a few calls when customers were rude. Only thing that kept me level-headed was I was on my own and couldn't afford to be jobless. That job is the reason why I am ridiculously nice and understanding to the answering rep. Attrition was insane but so were the women. Had my fun.
Shyt began to conflict with my morals and I had to bounce.
Shyt began to conflict with my morals and I had to bounce.