This is weird for me to read here because I worked at a different Saks in women's shoes for a couple of years and making sure I helped and greeted black customers was something I kept in mind. There were 2 other black men on my sales floor and we made sure to look out for each other in an environment that wasn't built for us and frankly, we killed it and existed to make the cacs we worked with upset with our success.
That being said, it's a sales job where your numbers are your livelihood and you do have to pre-judge customers and try to avoid those who aren't likely to spend money to optimize your opportunities. Looking at her she would've been approached by me with no hesitation, plus she looks alright and I always tried to make the baddies my customers. But, her looking for wedding shoes is generally a bad sign. Wedding shoe customers are demanding and time-consuming and they don't tend to buy at the moment, sometimes they're not looking to buy for months which in transactional sales is very uncertain and near worthless. If I saw her picking up what I recognized as wedding shoes I would've avoided her for someone who looked like a better bet if I could.
I won't pretend that when you walk into a store like this you aren't being judged by the employees and I've made bad assumptions that caused me to miss out on sales myself but that kind of thinking is forced on you by how you're compensated. People who blindly help anyone and give customer service are the people who don't make money and who lose their jobs. Their judgment is just possibly skewed in a manner that's more racist.
I expect some sort of hate here but I thought it'd be worth offering a perspective from someone who's been there.
edit: Just realized she was looking at Jimmy Choo. Jimmy Choos tend to be $400 - $700 and are on the lower end of what Saks sells. I might've approached a Jimmy Choo customer if it was slow but if I had someone looking at a 1k Chanel I'm going to approach them instead. No one wants a fukking Jimmy Choo customer, especially one looking for wedding shoes lmfao. Is what it is
That being said, it's a sales job where your numbers are your livelihood and you do have to pre-judge customers and try to avoid those who aren't likely to spend money to optimize your opportunities. Looking at her she would've been approached by me with no hesitation, plus she looks alright and I always tried to make the baddies my customers. But, her looking for wedding shoes is generally a bad sign. Wedding shoe customers are demanding and time-consuming and they don't tend to buy at the moment, sometimes they're not looking to buy for months which in transactional sales is very uncertain and near worthless. If I saw her picking up what I recognized as wedding shoes I would've avoided her for someone who looked like a better bet if I could.
I won't pretend that when you walk into a store like this you aren't being judged by the employees and I've made bad assumptions that caused me to miss out on sales myself but that kind of thinking is forced on you by how you're compensated. People who blindly help anyone and give customer service are the people who don't make money and who lose their jobs. Their judgment is just possibly skewed in a manner that's more racist.
I expect some sort of hate here but I thought it'd be worth offering a perspective from someone who's been there.
edit: Just realized she was looking at Jimmy Choo. Jimmy Choos tend to be $400 - $700 and are on the lower end of what Saks sells. I might've approached a Jimmy Choo customer if it was slow but if I had someone looking at a 1k Chanel I'm going to approach them instead. No one wants a fukking Jimmy Choo customer, especially one looking for wedding shoes lmfao. Is what it is
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no reason to cry about it...
. You get harrassed on purpose so you can spread the news to all your black friends so they don't come there either.
? As long as yall continue to see it as strictly race based and not economics,you won't see the bigger picture.
