Elle Seven
Superstar
The thing I never get about Kroger is I'll see multiple employees walking around the store, yet by the time you get to check out it's just two cashiers and 8 empty aisles. I'm not gonna say the employees walking around aren't doing anything, I get they have other obligations and are definitely doing stuff. It's just weird how the store deliberately creates long lines. When I first noticed this, the self check-out areas would be wide open so you could easily use that. But now people are using self check-out more often so there's a long line there too.
I sincerely think there is a psychological component to the long lines created in these stores (i.e. it makes the store look busy and popular, which our mind may interpret as the store being reputable). Could be wrong though. Since learning about companies through trading, though, I get now how all that matters with publicly-traded companies are shareholder profits/dividends. Customer service is not priority.



