De*th Threats over some damn food reviews? why do we always go this damn far?

[pete clemenza]

Touchy subject right here. Of course lot of restaurants need to step their game up, they have bad service, bad food, bad attitude- that goes without saying. But the food reviewer game is a whole different animal. Say you got a $150K loan to open the place, got great food, great interior, but you fuxked up in hiring a couple of bad apples. This Tik Tok guy comes in and gets the brunt of theses two employees. One at the register who's bad at customer service and the other is the cook who took too long to make the order.

Then the reviewer rips the place to shreds and he's so influential that it causes the place to close down eventually. Now you're assed out of everything judo off one review. Food reviewers generally tend to go the good spots and review those. You going to review "low hanging fruit" isn't the move unless it's the show's premise and platform like "Bar Rescue" or "Restaurant Impossible"

This is a slippery slope, proceed with caution

 

[jwinfield]

Touchy subject right here. Of course lot of restaurants need to step their game up, they have bad service, bad food, bad attitude- that goes without saying. But the food reviewer game is a whole different animal. Say you got a $150K loan to open the place, got great food, great interior, but you fuxked up in hiring a couple of bad apples. This Tik Tok guy comes in and gets the brunt of theses two employees. One at the register who's bad at customer service and the other is the cook who took too long to make the order.

Then the reviewer rips the place to shreds and he's so influential that it causes the place to close down eventually. Now you're assed out of everything judo off one review. Food reviewers generally tend to go the good spots and review those. You going to review "low hanging fruit" isn't the move unless it's the show's premise and platform like "Bar Rescue" or "Restaurant Impossible"

This is a slippery slope, proceed with caution

But he didn't rip the place to shreds though and what made this blow up was people in Atlanta sharing similar experiences.

And say you're the owner and you're just finding out about the issues, do you respond by going "I've heard about the issues, we're going to do better, be better, Keith, when we're ready, I want to invite you and your family to revisit" or put out some sassy ass video pretending like you don't know who he is and have people threatening him?

 

[Monoblock]

But he didn't rip the place to shreds though and what made this blow up was people in Atlanta sharing similar experiences.

And say you're the owner and you're just finding out about the issues, do you respond by going "I've heard about the issues, we're going to do better, be better, Keith, when we're ready, I want to invite you and your family to revisit" or put out some sassy ass video pretending like you don't know who he is and have people threatening him?

Not only that but the owners invited him to come to their establishment multiple times. It's not like he blindsided them and it's not just bad CS either it's the bare minimum things that they're failing at from what I'm hearing. No option to pick up food and no online menu is crazy.

 

[The Burger King]

- This is the infuriating shyt about it. Not to mention, most ot the changes people want are FREE OR LOW-COST! Printing out dietary information takes an hour tops and $2.00 at Kinkos.

- Proper training is a day of extra payroll TOPS.

- The manager coming by to check on the tables is fukkING FREE.

Cats are just lazy as fukk and proof that many of these people just want to flex for IG and don't actually believe in their product/experience.

Yup, plus from my experience 90% of customers tend to be pretty understanding if you’re at the very least visibly trying to do better.

 

[The Burger King]

THIS! Can’t tell you how many times I’ve either had to get something basic or nothing at all due to these spots not having nutritional fact sheets. I have a very specific diet and I’m not gonna croak over cause it’s an inconvenience to you to have a fact sheet. Sad part is a particular bad experience I had was at a Black vegan restaurant in Dallas/Ft Worth.

I’m in DFW too.

Was the restaurant San Kofa kitchen?

 

[Umoja]

Bro, what the fukk are you talking about?

1. I have crashed a car. It was my fault. I didn't run up to Honda with the stick talmbout "the brakes was fukked up". No...I DIDN'T SERVICE MY BRAKES. My fault. Stop absolving people of personal responsibility. These are grown ass adults.

2. Keith Lee doesn't go into these places himself, he sends secret shoppers. Which means they have to provide good service to EVERYONE. That should be a mantra in everyone's business. If you don't then its not good business and you're throwing your own money away.

3. If you aren't prepared for backlash, and have to resort to violence, you aren't ready for actual business. Period. "All the work you done" was some bullshyt. Can't believe you'd go out here and cape for someone being REALLY BAD at their job just because you want to be contrarian.

4. I have never in all my days heard of Anthony Bourdain, Rocco DiSpirito, Bobby Flay, fukking Salt Bae or any actual restauranter resorting to VIOLENCE because they got bad reviews. This nikka Salt Bae got TORCHED for his restaurant in NYC. You see this nikka sending goons to the New Yorker? Or the Times? Or social media influencers? fukk outa here.

5. I live in one of the Blackest cities in America, street shyt happens every hour. nikkas are not getting tuned up over restaurant reviews. You're the one putting stock in internet goons talking greasy like they about to do something. Shooting someone because they didn't like your eatery is fukkING SOFT.

And all your mental gymnastics don't make it any less bytch made.

You don't know how amusing it is to imply that brain injury is the reason for someone's stupidity and have them miss it.

Cutting to the chase. This is about expected outcomes.

A critic with a wide following is not the same as a random customer. Your arguments to the contrary are simply incorrect. The fact of the matter is you would need many random customers to leave a negative review to have the same impact; this is why people are willing to spend money on their endorsement, their influence.

If a thousand people complained about a place, you'd expect the owner to think about where they're going wrong. If an influencer complained about a place, you should be able to understand why the owner would get more heated, especially if they are not receiving other complaints.

Your failure to understand something so simple is a product of you being seasoned by the internet. You idiots generally handle things like they exist in a vacuum without any variables.

 

[xCivicx]

You don't know how amusing it is to imply that brain injury is the reason for someone's stupidity and have them miss it.

Cutting to the chase. This is about expected outcomes.

A critic with a wide following is not the same as a random customer. Your arguments to the contrary are simply incorrect. The fact of the matter is you would need many random customers to leave a negative review to have the same impact; this is why people are willing to spend money on their endorsement, their influence.

If a thousand people complained about a place, you'd expect the owner to think about where they're going wrong. If an influencer complained about a place, you should be able to understand why the owner would get more heated, especially if they are not receiving other complaints.

Your failure to understand something so simple is a product of you being seasoned by the internet. You idiots generally handle things like they exist in a vacuum without any variables.

Once again, thousands of people in atl DO complain about these places

 

[Umoja]

Once again, thousands of people in atl DO complain about these places

Then they need to shape up

Some of you need to learn how to process qualifiers and conditions in sentences. I appreciate that I might be asking too much of a Flat Earther but surely the rest of you can do better?

 

[xCivicx]

Then they need to shape up

Some of you need to learn how to process qualifiers and conditions in sentences. I appreciate that I might be asking too much of a Flat Earther but surely the rest of you can do better?

All you had to do was actually read the thread before making your redundant posts, but I guess assuming that you would make an attempt at understanding what you're speaking on before inserting your opinion might be asking too much of you too then huh

 

[Lucky_Lefty]

I’m in DFW too.

Was the restaurant San Kofa kitchen?

Nah. Mom and pop joint in Arlington actually. It’s not bad but if you advertising yourself as a healthy soul food alternative, health facts is the least service you can provide.

 

[jwinfield]

Yup, plus from my experience 90% of customers tend to be pretty understanding if you’re at the very least visibly trying to do better.

Here's one he did for a spot in Chicago. Gave most of the food good reviews, except the catfish. One of the things he mentioned was that they asked him to stop through to help increase marketing, but they weren't doing takeouts. Before he eats, he's goes, how you say you need more marketing, but don't do takeouts, then says they might just be busy.

He fukks with the food, wants to talk to the owner just on some, I know you want more marketing, but I think the restaurant needs more time because if that rush comes, and you can't keep up, that's really going to hurt. They've only been open a few months. Said he never talks to the owner.

He went in, gave his constructive criticism, he said she was open, gave her history and he was blown away.

 

[Black Magisterialness]

You don't know how amusing it is to imply that brain injury is the reason for someone's stupidity and have them miss it.

Cutting to the chase. This is about expected outcomes.

A critic with a wide following is not the same as a random customer. Your arguments to the contrary are simply incorrect. The fact of the matter is you would need many random customers to leave a negative review to have the same impact; this is why people are willing to spend money on their endorsement, their influence.

If a thousand people complained about a place, you'd expect the owner to think about where they're going wrong. If an influencer complained about a place, you should be able to understand why the owner would get more heated, especially if they are not receiving other complaints.

Your failure to understand something so simple is a product of you being seasoned by the internet. You idiots generally handle things like they exist in a vacuum without any variables.

A thousand people DO complain which is then written off as "haters". I gave you a very salient 1:1 real world examples of "influencers" doing the same thing to Salt Bae and you had no retort. Ask any of the posters in here actually FROM Atlanta or any place with large black restaurant/entrepreneur communities. These complaints are not new, nor did they begin with Keith Lee.

Also, you're arguing a point no one was trying to make. The entire thread is based on people sending death threats to a guy making restaurant content and you tried to justify that. Now you're tying yourself in knots and making ad hominem attacks because you didn't even really understand mine or other people's point. It doesn't matter if its an influencer or not. If you can't handle this criticism you're in the wrong business.

Stay off the weed.

 

[Black Magisterialness]

Touchy subject right here. Of course lot of restaurants need to step their game up, they have bad service, bad food, bad attitude- that goes without saying. But the food reviewer game is a whole different animal. Say you got a $150K loan to open the place, got great food, great interior, but you fuxked up in hiring a couple of bad apples. This Tik Tok guy comes in and gets the brunt of theses two employees. One at the register who's bad at customer service and the other is the cook who took too long to make the order.

Then the reviewer rips the place to shreds and he's so influential that it causes the place to close down eventually. Now you're assed out of everything judo off one review. Food reviewers generally tend to go the good spots and review those. You going to review "low hanging fruit" isn't the move unless it's the show's premise and platform like "Bar Rescue" or "Restaurant Impossible"

This is a slippery slope, proceed with caution

Businesses close everyday, B. If you can't hire properly or manage properly all that other shyt is just window dressing. Its called FOOD SERVICE. There's only two things you really need to get right...food...and service.

You do those two things and décor can be fukked up or you can be in the hood. Whatever. If people know they can get good food and good service, they'll show up. But that only spreads through good word of mouth. If these places were A1 then Keith Lee's feed woulda been people shooting him down and arguing that they had a great experience. But no...it was more of the same for them.

 

[Laidbackman]

That's Atlanta for you. They ask for your public review, then get mad if its negative. Meanwhile, they got your name, phone number, email, and address. What kinda lunacy is that.

 

[Ineedmoney504]

Then don't beg the nikka to come review your resturaunt.

None of the people he reviewed asked him to come lol.