This YT comment sums it up:
This driver is correct. You've lost my business (to Lyft and Cabs) because I felt so guilty for how little money the Uber drivers made. You do not include a tip option (I always tip in cash, unless I don't have it on hand). With Lyft, I can tip them. You aren't paying your drivers a living wage. You've made a Huge mistake on taking your business on the lowest margins (for the drivers, not you). And, after you watching you drunk in an uber, and blaming the driver, I'm done with you Uber. Lyft (and cabs) all the way. This driver was totally right. You had the business in your hands and you made bad choices, and, evidently, you're kind of an a$$hole.