Job description
A critical first line support role assisting staff (in regional offices, home based or on the road) with technical support. This role will support desktop, server, network, printing, and telephony environments in their relevant region with minimal supervision.
Responsibilities:
IT Support
- Be the first point of contact for all users in the region for any IT related issues or questions.
- Working as part of the global IT department, adhering to corporate standards across all technology.
- Direct knowledge of account administration by creating user accounts and email accounts using Active Directory and other systems.
- Support, troubleshoot, and resolve end user problems relating to Remote support, VPN and computer hardware/software issues.
- Install and configure new end-user workstations and laptops, and install hardware/software upgrades.
- Understanding of mobile phone technologies, carriers and deployment methods.
- Understanding of virus and malicious software removal techniques.
- Participate and manage projects for rollout of new hardware/software, office expansions, new offices, etc.
- Proactive monitoring of all IT systems, make recommendations to management for technical and process improvements.
- Experience with remote access technologies.
- Accepting, reviewing and completing issues via a ticketing system.
- Assist in project work to roll out new technologies.
- Any other duties as and when required.
Qualifications and Desired Experience
* 4+ years’ experience in a desktop support role
* Enterprise infrastructure environment
* AirWatch MDM – iOS & Android
* Support of Windows 10 & 7 in an enterprise environment
* Windows Deployment (LANDesk or SCCM)
* Microsoft accreditation (MCP, MCSE or similar)
* Desktop and laptop hardware configuration
* Microsoft desktop operating systems
* Microsoft Office
* Spends time physically, sitting, walking, lifting and performing routing installation and maintenance of equipment along with inspections.
* Able to lift a maximum of 60 lbs. on an occasional basis.
* Able to move and run cables