IT Certifications and Careers (Official Discussion Thread)
- Thread starter fendi_mane
- Start date
↓R↑LYB
I trained Sheng Long and Shonuff
Who wouldn't for 70k/yr?
You've never worked help desk have you
It's soul crushing
tofuspeedstar
Bosozoku Champion
You've never worked help desk have you
It's soul crushing
I did at Hostgator before I got my current gig.
Some days I was like
I did at Hostgator before I got my current gig.
Some days I was like
I don't even do help desk shyt no more. Right now i work with people that claim the system locks them out and they have the correct password
tofuspeedstar
Bosozoku Champion
I don't even do help desk shyt no more. Right now i work with people that claim the system locks them out and they have the correct password
I get that crap some days too when there's nothing going on.
...I'm just like
Then my boss and I
at them before we just reset their pw and they have to change it again.
I get that crap some days too when there's nothing going on.
...I'm just like
Then my boss and I
I work for statefarm for internet support now and their customer base is 60% 50-90 year old's forgetting their passwords and shyt. Bad part about it sf is marketing the online shyt so hard
tofuspeedstar
Bosozoku Champion
I work for statefarm for internet support now and their customer base is 60% 50-90 year old's forgetting their passwords and shyt. Bad part about it sf is marketing the online shyt so hard
Oh man, I deal with actual employees within my company that forget their passwords.. you got stuck with them shytboomers, I feel for you breh.
You've never worked help desk have you
It's soul crushing
Hey I didn't say it was the most challenging, but it could be worse
↓R↑LYB
I trained Sheng Long and Shonuff
Hey I didn't say it was the most challenging, but it could be worse
No it couldn't breh. I wanted to kill myself when I was doing help desk.
Me: IT help desk can I help you
Him: Yeah my God damn computer isn't working. I don't know why you guys keep messing with stuff
Me: Sir what exactly is wrong with your machine?
Him: I don't know but someone needs to come down here and fix it, I'm tired of you guys not doing your jobs right.
Me: Sir I need to know what's what's wrong so I can create a ticket...
Him: THE GOD DAMN SCREEN IS BLANK. NO MATTER WHAT I DO MY COMPUTER WON'T WORK!!!!
Me: Sir have you tri......
Him: I HAVE A DAMN MEETING IN 50 MINUTES, THIS IS FRIGGIN UNACCEPTABLE
Me: Sir can you check to see if there's a green light on your tower?
Him: What's a tower?
Me: It's the thing you keyboard and mouse is plugged into.
Him: No I don't see a green light.
Me: Can you hit the power button and see if anything happens
Him:
Me:
Him:
Me:
Him: Well it seems to be working now, thanks for your help
Me:
And I ain't even make that shyt up breh. Like I said, I wanted to commit that
FastEddie215
Rookie
any tips you guys have that I can use to put on my resume in order to get employers attention? i know many of you said the hardest part is getting your foot in the door but there has to be a way to speed this process up
↓R↑LYB
I trained Sheng Long and Shonuff
Outside of having a connect, there's no easy way breh. Just keep submitting your resume and trying to focus on the next set of certs.
You've never worked help desk have you
It's soul crushing
You get used to it.
I mean you almost have to work on the help desk for a while, nobody is going to let someone with no experience into the server room. But I want to know whose help desk pays 70k.
No it couldn't breh. I wanted to kill myself when I was doing help desk.
Me: IT help desk can I help you
Him: Yeah my God damn computer isn't working. I don't know why you guys keep messing with stuff
Me: Sir what exactly is wrong with your machine?
Him: I don't know but someone needs to come down here and fix it, I'm tired of you guys not doing your jobs right.
Me: Sir I need to know what's what's wrong so I can create a ticket...
Him: THE GOD DAMN SCREEN IS BLANK. NO MATTER WHAT I DO MY COMPUTER WON'T WORK!!!!
Me: Sir have you tri......
Him: I HAVE A DAMN MEETING IN 50 MINUTES, THIS IS FRIGGIN UNACCEPTABLE
Me: Sir can you check to see if there's a green light on your tower?
Him: What's a tower?
Me: It's the thing you keyboard and mouse is plugged into.
Him: No I don't see a green light.
Me: Can you hit the power button and see if anything happens
Him:
Me:
Him:
Me:
Him: Well it seems to be working now, thanks for your help
Me:
And I ain't even make that shyt up breh. Like I said, I wanted to commit that
At my last job I had a guy ask me "When are we getting Windows 7 for my iPad?"
No joke! Now at this gig I have access to AD, Exchange, and some servers (file/print etc.) It's not just desktop and it's not network...it's a little of both. Not to mention they're going to pay for me to go here Microsoft MCTS Windows 7 Certification Boot Camp at Global Knowledge. Like I said at the right company you can not only eat you can learn, and take advantage of PAID training 
Then move on from there however you please.
↓R↑LYB
I trained Sheng Long and Shonuff
At my last job I had a guy ask me "When are we getting Windows 7 for my iPad?"
Then move on from there however you please.
Be careful breh. Some companies require you to either pay that bread back or sign a contract that you'll stay for a # of years if you accept the training. My job said for them to pay for my CCIE Security, it'd require an 18 month commitment. I was like
You get used to it.
I mean you almost have to work on the help desk for a while, nobody is going to let someone with no experience into the server room. But I want to know whose help desk pays 70k.
Support Analyst. Not Helpdesk, but not too far from it.